Selena S. Martinez
Grand Junction,CO
Summary
Dynamic Operations Manager with extensive experience at Candlewood Suites, excelling in team building and customer service. Proven track record in enhancing operational efficiency and training staff. Skilled in office management and report preparation, I thrive in fast-paced environments, ensuring exceptional guest experiences while maintaining high standards of service and accountability.
Overview
10
10
years of professional experience
Work History
Operations Manager
Candlewood Suites
Grand Junction, CO
07.2022 - Current
- Manage multiple departments, handle complaints, make employee schedules, cover shifts, orders from Vistar and coke, cash and credit card handling, make reservations, answer phones, train new employees, keep track of inventory, post CLC payments, deposits occasionally, and answer questions from home office, customer service.
On Duty Manager
Holiday Inn Express
Grand Junction, CO
04.2016 - 07.2022
- Hotel experience champion, check guests in/out, answer phones, inventory balance, train new employees, help in the breakfast bar when needed, some maintenance duties, proficient in manager level functions in Opera and IHG Concerto.
Universal Banker
ANB Bank
Grand Junction, Co
07.2021 - 09.2021
- Customer service, managing deposits, cash handling, check handling, cashier checks, and be alert to fraudulent activities, sending paperwork to back office, safety deposit boxes, records keeping, setting up new accounts, answering phones, verify customers.
Shift Manager
Taco John’s
Grand Junction, CO
10.2015 - 08.2019
- Employee manager, take and deliver guest orders, cook, basic accounting and cash handling, inventory management, deposits, etc.
Skills
- Office management and records maintenance
- Customer service and account collections
- Schedule and file systems management
- Report preparation and business recordkeeping
- Staff training and team building
References
References available upon request.
Timeline
Operations Manager
Candlewood Suites
07.2022 - Current
Universal Banker
ANB Bank
07.2021 - 09.2021
On Duty Manager
Holiday Inn Express
04.2016 - 07.2022
Shift Manager
Taco John’s
10.2015 - 08.2019
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