Selena Sonya Nisha
Modesto,California
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Physician Support Liaison
Kern Medical Center
08.2024 - Current
- -Offer real-time, elbow support to healthcare providers in hospital and clinic locations
- -Act as Cerner functionality champion and workflow expert
- -Facilitate quality improvement projects across the Kern Medical Center network
- -Communicate unresolved issues to CMO, medical staff, and leadership
- -Create and deliver training materials and impromptu on-the-job training for end users
- -Serve as liaison between Cerner and Kern County Hospital Authority, communicating improvements and changes
- -Participate in Cerner builds and attend Governance meetings for regulatory updates
- -Maintain accurate records, prepare reports, and conduct research in assigned areas
- -Work in Simulation Lab as needed
Crisis Counselor Volunteer
Crisis Text Line
10.2023 - Current
- -Demonstrate advanced communication skills by engaging in supportive dialogues, employing de-escalation techniques, and providing empathetic, non-judgmental support through active listening and collaborative problem-solving
- -Navigate a diverse range of complex psychosocial concerns, promoting evidence-based wellness strategies and positive coping mechanisms
- -Deliver timely, compassionate interventions tailored to individual needs, balancing empathy with evidence-based practices to ensure high-quality care
- As a crisis counselor, I have supported over 300 texters, including those with suicidal ideations
- This experience has taught me to listen actively, respond empathetically, and report those in imminent danger
- I have learned to remain calm under pressure and recognize the impact of one's trauma
Private Academic Tutor
Private Academic Tutoring
12.2014 - Current
- -Collaborate with diverse students aged 6-55 to complete school assignments, prepare for tests, identify areas for improvement, address weaknesses, and recognize individual strengths
- -Employ positive reinforcement, repetition, and review techniques to help students master challenging material
- -Tutor a wide range of students (elementary through graduate level, including trade school and GED) to enhance subject comprehension, boost confidence, and develop essential learning skills
- -Provide individualized coaching and tailored activities to help students reach their target attainment levels, accommodating their schedules for focused study
ATL Peer Tutor
Ross University School of Medicine Academy of Teaching and Learning
05.2021 - 03.2022
- -Deliver individualized and group-based tutoring services, adapting teaching methods to accommodate diverse learning styles and complex subject matter
- -Managed multiple responsibilities by holding exam preparation sessions, providing detailed explanations of challenging concepts, and offering targeted assistance to students requiring additional support
- -Demonstrated teamwork by covering for colleagues during high-demand periods, ensuring consistent, high-quality educational services
Emergency Department Medical Scribe
Vituity- Medical Scribe
03.2018 - 08.2019
- -Accurately and thoroughly document medical visits and procedures in real-time as performed by the physician
- -Complete various administrative tasks including dictation, faxing, phone calls, and other clerical duties
- -Identify and correct information discrepancies to reduce errors and improve accuracy
- -Collect, organize, and format data for physician quality reporting system and other quality improvement efforts
- -Attend trainings on diverse subjects including information technology, legal and HIPAA compliance, regulatory requirements, billing, and coding
- -Develop and maintain advanced proficiency in EPIC electronic health records management software
Education
M.D. - Medicine
Ross University School of Medicine
11-2024
Bachelor of Science - Biology With An Emphasis in Pre-Medicine
Grand Canyon University
Phoenix, AZ12-2017
Skills
- Clinical judgment
- Healthcare ethics
- Direct patient care
- Preventive care expert
- Mental health awareness
- Suicide prevention
- Resource navigation
- Supportive advocacy
- Personal safety planning
- Reliability
- Effective communication
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Certification
Certificate of Completion for Crisis Counselor Training, October 2023
Certificate of Completion for Safety Assessment and Safety Planning, April 2024
Timeline
Physician Support Liaison
Kern Medical Center
08.2024 - Current
Crisis Counselor Volunteer
Crisis Text Line
10.2023 - Current
ATL Peer Tutor
Ross University School of Medicine Academy of Teaching and Learning
05.2021 - 03.2022
Emergency Department Medical Scribe
Vituity- Medical Scribe
03.2018 - 08.2019
Private Academic Tutor
Private Academic Tutoring
12.2014 - Current
Certificate of Completion for Crisis Counselor Training, October 2023
Certificate of Completion for Safety Assessment and Safety Planning, April 2024
M.D. - Medicine
Ross University School of Medicine
Bachelor of Science - Biology With An Emphasis in Pre-Medicine
Grand Canyon University
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