Selena Torres
Dalton,GA
Summary
Experienced banking professional with a strong foundation of customer-focused financial services and transaction management. Skilled in identifying financial needs, optimizing opportunities, and building trust with clients. Seeking a fellowship position to expand my knowledge of the financial industry and build on my current experience, while continuing to grow within the company and contribute to its success.
Overview
8
8
years of professional experience
Work History
Bank Teller
Wells Fargo
10.2021 - Current
- Accurately process deposits, withdrawals, loan payments, and other financial transactions
- Review and approve transactions for other tellers, ensuring compliance with policies and minimizing errors
- Support branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures
- Resolve customer complaints effectively by identifying issues and providing prompt solutions
- Facilitate communications with diverse customer groups by providing bilingual services in English and Spanish
- Work independently on assigned tasks before deadline
Assistant Manager
Chick-Fil-A
09.2016 - 06.2021
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability of managing operations independently
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Built strong relationships with customers through positive attitude and attentive response
- Worked with team to identify new areas of improvement
- Cross trained new employees by explaining rules, procedures, and job responsibilities
Education
Bachelor of Science - Psychology With Minor in Business
Dalton State College
Dalton, GA05-2027
Skills
- Regulatory Compliance
- Bilingual Proficiency in English and Spanish
- Multitasking and organization
- Cash handling and Management
- Conflict Resolution and Problem-Solving
- Customer Relationship Management
Timeline
Bank Teller
Wells Fargo
10.2021 - Current
Assistant Manager
Chick-Fil-A
09.2016 - 06.2021
Bachelor of Science - Psychology With Minor in Business
Dalton State College
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