Selena Tydingco
Santa Ana,CA
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
9
9
years of professional experience
Work History
Flight attendant
United airlines
Los Angeles
03.2023 - 03.2025
- Enforced FAA and airline rules with passengers in business, economy and first class
- Took measures during unusual conditions to maximize safety of customers and crew
- Served beverages and food items and provided key information about offerings to passengers during flights
- Restocked and organized food, beverage and passenger items inventory
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally
- Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support
Beauty Advisor
Sephora
Costa Mesa, CA
07.2022 - 03.2023
- Recommended merchandise to customers based on needs and preferences
- Organized store by returning merchandise to proper areas and restocked displays
- Cleaned shelves, counters and tables to maintain organized store
- Described merchandise and explained use, operation and care
- Processed customer payments efficiently.
Fragrance Advisor
Bloomingdale's
Costa Mesa, CA
02.2022 - 06.2022
- Greeted customers upon entering the store and provided assistance as needed
- Handled returns and exchanges according to company policies
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Demonstrated how to use fragrances correctly, including application techniques
- Approached customers and started engaging conversations through use of effective interpersonal and people skills
- Maintained a clean, safe and organized work environment at all times
- Educated customers on scents and products available from several luxury fragrance brands
Counter Manager
Nordstrom
Lynnwood, WA
08.2021 - 12.2021
- Kept counter clean and organized to give professional impression to store customers
- Ordered out-of-stock merchandise to replenish stock and meet forecasted customer demand
- Greeted customers, often by name, and created welcoming environment
- Open and closed store and set up shop for each day's operation
- Wrote up sales orders to complete purchases, collected payments, and arranged delivery or pickup for back-ordered items
- Managed product inventory by projecting demand for popular items based on sales reports
Guest Advocate
Target
Yuba City, CA
06.2020 - 07.2021
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Documented guest suggestions and complaints to facilitate process improvements with leadership
- Bagged and packaged customer orders and purchases
- Solved complaints by customers and issued credits for returned merchandise
Hostess
Sizzler Restaurant
Yuba City, CA
05.2019 - 06.2020
- Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts
- Reviewed and periodically updated seating chart to reflect open and occupied seating
- Cleaned and sanitized tables, menus, and dining areas in accordance with company and industry standards
- Maintained neat and well-groomed appearance and observed all uniform requirements
- Answered the phone to take delivery or pickup orders from callers
- Informed guests about daily specials, new dishes, and changes in the menu
Beauty Advisor
T-Galleria
Saipan, MP
01.2016 - 11.2018
- Started conversations with browsing customers to initiate contact and uncover sales opportunities for available beauty products and services
- Restocked items regularly and wiped down counters to maintain clean and professional appearance and entice customers
- Met or exceeded monthly sales goals through individual and team sales
- Processed paperwork efficiently, including new sales and damaged or defective vendor returns
- Demonstrated merchandise operation and explained features
- Calculated sales prices and total purchases, and processed cash or credit transactions
Education
High School Diploma -
Saipan Southern High School
Saipan, MPSkills
- Relationship Building
- Product Knowledge
- Customer Service
- POS Software
- Leadership
- Inventory Management
- Sales
- Team Building
- Multitasking
- First aid administration
- Time management
- Medical Emergency Handling
- Adaptability & Flexibility
Timeline
Flight attendant
United airlines
03.2023 - 03.2025
Beauty Advisor
Sephora
07.2022 - 03.2023
Fragrance Advisor
Bloomingdale's
02.2022 - 06.2022
Counter Manager
Nordstrom
08.2021 - 12.2021
Guest Advocate
Target
06.2020 - 07.2021
Hostess
Sizzler Restaurant
05.2019 - 06.2020
Beauty Advisor
T-Galleria
01.2016 - 11.2018
High School Diploma -
Saipan Southern High School