Kay-Ann Clarke
Rochester,NY
Summary
Dynamic professional with extensive experience in education and operations management at Orange County Government. Proven ability in conflict resolution and relationship building, enhancing team productivity and student engagement. Skilled in critical thinking and data entry, consistently delivering high-quality results and fostering positive environments for growth and development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Flight Attendant
United Airlines
Chicago
12.2025 - Current
- Provided exceptional customer service to ensure passenger comfort and safety.
- Conducted pre-flight safety checks and ensured compliance with regulations.
- Assisted passengers with boarding and deplaning procedures efficiently.
- Responded to in-flight emergencies with calmness and professionalism.
- Collaborated with crew members to enhance team communication and performance.
- Addressed passenger inquiries and resolved issues promptly during flights.
- Maintained knowledge of emergency equipment and protocols for passenger safety.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Family Teacher Assistant
Orange County Government
Orlando, FL
05.2023 - 06.2025
- Developed strategies to address behavioral issues among youth in residential care.
- Ensured constant supervision of children, notifying supervisors of any unusual occurrences.
- Monitored children's physical well-being, reporting medical needs for prompt attention.
- Transported children to scheduled activities and appointments efficiently.
- Prepared accurate reports and processed documentation in a timely manner.
- Coordinated with casework and clinical staff to implement treatment and case plans.
- Participated in staff meetings and completed in-service training programs.
- Implemented educational and behavioral management goals, assisting in their development.
Teacher
Orange County Public School District
Orlando, FL
07.2018 - 10.2023
- Implemented differentiated instruction tailored to student skill levels.
- Managed classroom environments conducive to physical, social, and emotional development.
- Maintained composure in student interactions, fostering individual growth.
- Planned lessons employing diverse strategies to address varied student needs.
- Established and enforced rules to effectively manage student behavior.
- Leveraged technology, including interactive whiteboards, to enhance instructional delivery.
- Promoted critical thinking and problem-solving skills among students.
- Utilized technology-based learning tools for improved classroom engagement.
Teacher
Mona High School
King, Jamaica
01.2016 - 01.2018
- Prepared and maintained conducive classroom environments for effective student learning and development.
- Cultivated positive relationships with students, parents, and teaching staff to foster collaboration.
- Created lesson plans and selected appropriate materials to enhance student engagement.
- Graded subject tests to assess student understanding and progress accurately.
- Conducted meetings with parents to discuss student progress and identify improvement areas.
- Encouraged critical thinking and problem-solving strategies among students to promote independence.
- Implemented technology tools, including interactive whiteboards, to enrich classroom instruction.
- Utilized online resources effectively to support diverse learning needs.
Assistant Manager of Operations
ATL Automotive
Kingston , Jamaica
10.2015 - 10.2016
- Conducted comprehensive process reviews and proposed actionable improvements to drive efficiency.
- Reviewed employee performance regularly, providing constructive feedback to unlock potential.
- Mediated employee conflicts, facilitating resolutions to disputes and enhancing team dynamics.
- Delegated daily tasks effectively, maximizing overall team productivity.
- Organized team-building activities to strengthen camaraderie and enhance workplace culture.
- Led performance evaluations, recognizing top performers to retain quality personnel.
- Collaborated with team members to develop innovative solutions for operational challenges.
- Maintained accurate records of employee performance and attendance metrics for future reference.
- Developed and maintained effective relationships with internal departments and external stakeholders.
- Created reports outlining progress towards key objectives such as increased productivity or reduced costs.
- Participated in meetings with senior executives regarding project updates or strategic planning initiatives.
- Evaluated current business practices and identified opportunities for process improvement.
- Established standard operating procedures across all departments in order to streamline workflows.
- Managed budgeting activities related to operations including forecasting expenses, tracking spending, and preparing reports.
Assistant Lecturer of Sports
Portmore Community College
Spanish Town, Jamaica
08.2012 - 10.2016
- Assessed player abilities and assigned positions based on individual strengths.
- Adjusted coaching techniques to cater to athlete needs, addressing strengths and weaknesses.
- Educated athletes on rules, strategies, sportsmanship, and performance principles.
- Monitored student progress toward degree completion requirements through regular evaluations.
- Managed program budget by tracking funds, expenditures, and fundraising initiatives.
- Communicated effectively with coaches and athletes regarding tournaments and competitions.
- Observed key players to provide valuable insights for recruitment strategy.
- Attended conferences and workshops to enhance teaching methodologies.
Call Center Customer Service Representative
Captains Quarters Resort
Myrtle Beach, SC
05.2015 - 08.2015
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Provided customers with product and service information.
- Worked collaboratively within a team environment to meet departmental goals.
- Responded promptly to customer inquiries via email or chat systems.
- Maintained accurate records of customer interactions and transactions.
- Followed up with customers to ensure their satisfaction with the resolution of their issue.
- Maintained accurate records of customer interactions and transactions in the database system.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Updated existing customer information as needed in company databases.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Teacher
Dallas Primary& Junior High School
St.Andrew, Jamaica
01.2012 - 05.2012
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Encouraged critical thinking skills and problem solving strategies among students.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Utilized technology-based learning tools to enhance classroom instruction.
- Provided individualized instruction to meet the needs of all students.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Developed and implemented lesson plans based on curriculum objectives.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
Education
Master of Education - Health And Wellness
American College of Education
Indianapolis, INBachelor of Arts - Language Communication, Society&Management Studies
University of The West Indies
Diploma in Education - Physical Education &Sports
G.C.Foster College
High School Diploma -
Garvey Maceo High
Skills
- Behavioral management
- Crisis intervention
- Educational planning
- Case management
- Report writing
- Technology integration
- Team collaboration
- Classroom management
- Effective communication
- Relationship building
- Conflict resolution
- Data analysis
- Time management
- Training and development
- Assessment and evaluation
- Conflict resolution strategies
- Behavior management techniques
- Critical thinking encouragement
- Goal setting and achievement
- Stress management techniques
- Team-building activities
- Positive reinforcement methods
- Professionalism and ethics
- Interpersonal relationship building
- Cultural awareness
- Community outreach
- Family counseling techniques
- Critical thinking
- Team building
- Written communication
- Excellent communication
- Problem-solving
- Health promotion
- Decision-making
- Analytical skills
- Program evaluation
- Financial management
- Problem-solving aptitude
- Customer service
- Staff development
- Safety procedures
- Performance management
- Staff management
- Coaching and mentoring
- Strategic planning
Certification
- CPR
- CPI
- CHES (pending)
Personal Information
References
References are available upon request.
Timeline
Flight Attendant
United Airlines
12.2025 - Current
Family Teacher Assistant
Orange County Government
05.2023 - 06.2025
Teacher
Orange County Public School District
07.2018 - 10.2023
Teacher
Mona High School
01.2016 - 01.2018
Assistant Manager of Operations
ATL Automotive
10.2015 - 10.2016
Call Center Customer Service Representative
Captains Quarters Resort
05.2015 - 08.2015
Assistant Lecturer of Sports
Portmore Community College
08.2012 - 10.2016
Teacher
Dallas Primary& Junior High School
01.2012 - 05.2012
Master of Education - Health And Wellness
American College of Education
Bachelor of Arts - Language Communication, Society&Management Studies
University of The West Indies
Diploma in Education - Physical Education &Sports
G.C.Foster College
High School Diploma -
Garvey Maceo High