Samantha Penso
Porter,USA
Summary
Accomplished and safety-focused flight attendant with extensive global experience at major international carriers, including United Airlines and Emirates. Expertise in safety procedures, de-escalation techniques, leadership, and collaborative training within operations. Renowned for delivering exceptional service while maintaining calm professionalism in fast-paced environments. Committed to leveraging strong communication skills, instructional aptitude, and operational proficiency to enhance the Inflight Spec AQP Instructor team's efforts in promoting safety, compliance, and service excellence initiatives.
Overview
6
6
years of professional experience
Work History
Flight Attendant
United Airlines
12.2021 - Current
- Ensure full compliance with all FAA and company safety protocols, performing detailed preflight aircraft inspections and equipment checks.
- Demonstrate strong de-escalation and conflict management skills, maintaining composure and professionalism in varied onboard situations.
- Serve as Purser when assigned, conducting crew briefings, fostering teamwork, and setting a positive, safety-first tone for each flight.
- Deliver consistent, high-quality customer service aligned with United’s brand standards, earning positive feedback and recognition.
- Collaborate closely with flight deck, ground, and inflight teams to ensure seamless, safe, and efficient operations.
- Maintain proficiency through recurrent AQP and IOTM training, applying program principles directly to line performance and mentorship.
Marketing Coordinator
St. John’s Recovery Place
02.2021 - 12.2021
- Revitalized digital presence through web content updates and social media engagement strategies.
- Managed workflow coordination between teams, ensuring timely completion of creative projects.
- Supported development of event and outreach initiatives to boost brand recognition and community engagement.
Cabin Crew
Emirates Airlines
11.2019 - 07.2020
- Completed comprehensive international safety and service training focusing on contingency management and regulatory compliance.
- Delivered consistent, world-class service to culturally diverse passengers while ensuring adherence to company safety standards.
- Utilized cultural sensitivity and crisis management skills to de-escalate challenges and maintain exceptional onboard environment.
Education
Bachelor of Science - Marketing
SUNY Empire State College
Saratoga Springs, NY08.2019
Associate of Applied Science - Business Management
SUNY Orange
Middletown, NY11.2017
Skills
- Customer Service Excellence
- Leadership
- Problem Solving
- Adaptability
- Decision-Making
- Communication
Skills And Languages
- Customer Service Excellence
- Leadership
- Problem Solving
- Adaptability
- Decision-Making
- Communication
Base
Houston (IAH)
Timeline
Flight Attendant
United Airlines
12.2021 - Current
Marketing Coordinator
St. John’s Recovery Place
02.2021 - 12.2021
Cabin Crew
Emirates Airlines
11.2019 - 07.2020
Associate of Applied Science - Business Management
SUNY Orange
Bachelor of Science - Marketing
SUNY Empire State College