Selena Keo
Seattle
Summary
Clinical Quality Improvement Analyst with a Bachelor of Arts in Psychology, and a strong foundation in behavioral science, research methodologies, and healthcare analytics. Currently contributing to quality and compliance efforts at Catholic Community Services – Family Behavioral Health, with experience analyzing healthcare data, conducting detailed chart reviews, and supporting credentialing processes. Skilled in identifying care gaps, uncovering root causes of system inefficiencies, and collaborating with interdisciplinary teams to implement sustainable improvements. In a variety of systems, with a demonstrated ability to translate complex data into actionable insights. Demonstrated ability to implement systematic strategies that improve patient-centered care. Strong communication skills facilitate collaboration and innovation in healthcare delivery. Focused on continuous improvement to enhance service quality and patient satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clinical Quality Improvement Analyst
Catholic Community Services
Seattle
08.2024 - Current
- Conduct performance trend analyses using EMR data, safety reports, and quality metrics to improve provider care.
- Support Medical Staff in maintaining credentialing files and quality documentation in compliance with regulatory standards.
- Lead root cause analyses of near-miss events, and recommend actionable improvements.
- Perform detailed chart reviews for accuracy, guideline adherence, and care quality improvements.
- Collaborate across departments to ensure timely communication, accurate documentation, and effective training initiatives.
Medical Office Assistant
Vital Kids Medicine
Seattle
06.2023 - 08.2024
- Facilitated patient flow and scheduling, improving operational efficiency.
- Verified insurance, processed payments, and maintained HIPAA-compliant records.
- Ensured accuracy in medical billing and supported administrative workflows.
Freshman Counseling Intern Lead
Seattle Pacific University
08.2021 - 03.2023
- Managed intern schedules, reported payroll, and organized recruitment events.
- Provided high-volume outreach support and admissions counseling to prospective students.
Behavior Technician
ACES
06.2022 - 12.2022
- Implemented ABA plans for individuals with developmental disabilities.
- Documented progress and collaborated with care teams and families.
Education
Bachelor of Arts - Psychology (Clinical Counseling)
Seattle Pacific University
Seattle, WA03.2023
Associate of Arts -
Green River Community College
Auburn, WA06.2020
Skills
- Healthcare Quality Improvement
- Data analysis
- Regulatory compliance
- EMR/EHR systems
- Medical documentation review
- Credentialing
- Medical Staff Services Support
- Strong communication
- Organizational skills
- HIPAA compliance
Certification
- CPR Certification
- First Aid Certification
- CANS Certification
Timeline
Clinical Quality Improvement Analyst
Catholic Community Services
08.2024 - Current
Medical Office Assistant
Vital Kids Medicine
06.2023 - 08.2024
Behavior Technician
ACES
06.2022 - 12.2022
Freshman Counseling Intern Lead
Seattle Pacific University
08.2021 - 03.2023
Bachelor of Arts - Psychology (Clinical Counseling)
Seattle Pacific University
Associate of Arts -
Green River Community College
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