Selene Aguirre
Aliso Viejo
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Language
12
12
years of professional experience
Work History
Customer Service Cashier
Disneyland Resort
Anaheim , CA
09.2023 - Current
- Processed customer transactions efficiently at themed retail locations.
- Handled cash and credit card payments accurately and securely.
- Assisted guests with inquiries and provided exceptional service experience.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Resolved customer complaints in a professional manner.
- Maintained clean and organized checkout areas for optimal guest flow.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Mary Kay Consultant
Mary Kay
Aliso Viejo, California
03.2018 - 09.2019
- Provided personalized skincare consultations to clients in various settings.
- Demonstrated product application techniques during make-up tutorials and events.
- Organized and hosted beauty events to engage clients and showcase products.
- Built strong relationships with clients through regular follow-ups and consultations.
- Utilized social media platforms to promote products and engage with customers actively.
- Managed inventory of beauty products and ensured timely restocking.
- Developed marketing materials to promote product lines and special offers.
- Handled customer payments accurately using point of sale systems while providing excellent service. from customers using point of sale systems.
Customer Service Representative
Uber
Mexico City
03.2015 - 01.2017
- Resolved issues related to ride requests and driver concerns efficiently.
- Addressed escalated complaints by following established resolution protocols.
- Assisted customers with inquiries through phone and chat support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided clear information about policies and procedures to customers.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collaborated with team members to enhance customer satisfaction strategies.
Retention Customer Service Representative
Comcast-Telemark
Mexico City
11.2014 - 02.2015
- Addressed customer complaints through active listening and prompt, professional solutions, fostering trust and loyalty.
- Resolved customer inquiries on service plans via phone, email, and live chat, enhancing customer satisfaction.
- Processed account change requests and service cancellations efficiently, ensuring timely updates.
- Educated clients on product features and benefits to promote informed decision-making.
Education
GED -
Saddleback College
Mission Viejo, CA07-2019
Skills
- Cash register operation
- Cash handling
- Customer service
- Customer complaint resolution
- Inventory management
- Problem solving
- Critical thinking
Languages
Spanish
Full Professional
Timeline
Customer Service Cashier
Disneyland Resort
09.2023 - Current
Mary Kay Consultant
Mary Kay
03.2018 - 09.2019
Customer Service Representative
Uber
03.2015 - 01.2017
Retention Customer Service Representative
Comcast-Telemark
11.2014 - 02.2015
GED -
Saddleback College