Selene Gonzales
San Jacinto,CA
Summary
Proven housekeeping professional with a strong background in maintaining high cleanliness standards. Excelled in teamwork and efficient time management, significantly enhancing guest satisfaction. Skilled in both customer service and cleaning, adept at prioritizing tasks to meet demanding deadlines, ensuring a spotless, welcoming environment for all guests.
Overview
3
3
years of professional experience
Work History
Housekeeper
Home2 Suites By Hilton
05.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Housekeeper
Hilton Garden Inn San Bernardino
09.2022 - 05.2023
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Cashier
Marshalls
10.2021 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Education
High School Diploma -
Arroyo Valley High School
San Bernardino, CA06.2021
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Multitasking and Prioritizing
- Hospitality background
- Excellent oral and written communication
- Time Management
Timeline
Housekeeper
Home2 Suites By Hilton
05.2023 - Current
Housekeeper
Hilton Garden Inn San Bernardino
09.2022 - 05.2023
Cashier
Marshalls
10.2021 - 09.2022
High School Diploma -
Arroyo Valley High School
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