Selene Mcbee
Horizon Airlines
Gig Harbor,WA
22
years of professional experience
Dedicated professional with strong communication and relationship-building skills. Proven ability to enhance customer satisfaction through effective multitasking and organization.
Work History
Ground Service Agent
2 Years 1 Month- Coordinated aircraft loading and unloading operations, optimizing luggage management for on-time performance.
- Monitored baggage handling systems to prevent delays and maintain service quality during peak times.
- Improved ground service efficiency by streamlining baggage handling procedures and coordinating with team members.
- Demonstrated strong teamwork skills by collaborating with colleagues to achieve common goals while maintaining professionalism at all times.
- Maintained strict adherence to safety regulations while operating ground support equipment such as tugs, belt loaders, and pushback tractors.
- Aided passengers with special needs or disabilities, ensuring a comfortable and positive travel experience for all customers.
- Maintained clean, orderly work environment free of hazards.
Cosmetologist
1 Year 10 Months- Delivered personalized hair and skincare consultations to enhance client satisfaction.
- Executed various hair treatments including coloring, cutting, and styling, ensuring high-quality results.
- Maintained cleanliness and organization of workstations, adhering to safety and sanitation standards.
- Developed strong client relationships through exceptional service and follow-up care recommendations.
- Trained new staff on salon protocols and best practices for customer service excellence.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Boosted salon revenue by introducing innovative hair coloring techniques that attracted diverse clientele.
- Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
- Streamlined appointment scheduling, reducing wait times and improving overall client experience.
Cosmetologist
7 Years 4 Months- Developed loyal following of clients by providing high-quality services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained regular client list and successfully handled walk-in customers.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Offered professional cuts, color services and extensions to salon customers.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Implemented inventory management practices to streamline product ordering and reduce waste.
- Resolved client concerns efficiently, fostering a positive salon environment and encouraging repeat visits.
- Processed payments, entering sales in register for prompt customer service.
Cosmetologist
5 Years 1 Month- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed creative techniques to provide clients with latest hairstyles.
- Executed various hair treatments including coloring, cutting, and styling, ensuring high-quality results.
- Developed strong client relationships through exceptional service and follow-up care recommendations.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Cometologist
1 Year 6 Months- Delivered personalized haircuts and styling services, enhancing client satisfaction and loyalty.
- Utilized advanced color techniques to achieve desired results, ensuring client expectations were met consistently.
- Advised clients on hair care products, fostering knowledge of industry trends and effective solutions.
- Maintained a clean, organized workstation, promoting safety and efficiency within salon environment.
- Cultivated strong client relationships through exceptional communication and consultation skills, driving repeat business.
Education
GED
Beauty License - Cosmetology
Skills
Excellent communication
Multitasking Abilities
Reliability
Organizational skills
Active listening
Effective communication
Decision-making
Relationship building
Safety precautions
Team building
Timeline
Ground Service Agent
Horizon Airlines
03.2005 - 04.2007Read More
Cosmetologist
Beauty Express
10.2003 - 08.2005Read More
Cosmetologist
Fantasic Sams Hairsalon
03.1996 - 07.2003Read More
Cosmetologist
Trade Secrets Hair Salon
01.1989 - 02.1994Read More
Cometologist
Great Expectations Hair Salon
09.1985 - 03.1987Read More
Selinsgrove High School
GED
Read More
Empire Beauty School
Beauty License from Cosmetology
Read More