SELENE NUNEZ
Eastvale,CA
Summary
Dedicated professional with strong critical thinking and problem-solving skills. Proven ability to communicate effectively with customers, fostering client retention and positive feedback. Committed to delivering high-quality service and creating welcoming experiences for all customers.
Overview
23
23
years of professional experience
Work History
Director of Appraisal Acquisitions
Appraiz-it
03.2022 - 11.2022
- Designed and implemented comprehensive recruiting strategy to align with organizational goals.
- Prepared recruitment materials and posted jobs to targeted job boards for optimal candidate reach.
- Develop and update job descriptions and job specifications.
- Forecast new market trends and proactively strategize geographical recruitment needs.
- Provided product recommendations and guidance to customers in a retail environment.
- Collaborated with various departments to effectively resolve customer issues and fulfill requests.
- Identified process improvement opportunities and provided feedback to enhance customer satisfaction.
Vice President of Valuations
Guardian/LRES Corp.
09.2019 - 02.2021
- Build and provide leadership to the panel of field appraisers and source new business.
- Managed recruitment and training processes to build effective teams.
- Forecast new market trends and proactively strategize geographical recruitment needs.
- Work with Sales, Marketing, and IT to ensure a smooth on-boarding of new clients.
- Collaborate with cross-functional teams to ensure prompt resolution of customer issues and effective communication.
- Provide excellent customer service to clients.
- Handled customer inquiries and complaints with prompt and courteous responses.
- Documenting all customer interactions and maintaining accurate and up-to-date customer records in the company's CRM system.
- Continuously developing product knowledge and staying updated on industry trends to better serve customers.
Vice President of Valuations
LRES Corp.
04.2014 - 09.2019
- Led implementation of operational strategies and objectives across multiple revenue-generating departments to enhance overall performance.
- Managed product understanding and improvement initiatives for Call Center and Quality Control departments to elevate service quality.
- Exceeded established production indicators for customer satisfaction through effective product delivery.
Senior Director of Valuations
LRES Corp.
05.2005 - 03.2014
- Provide leadership in staffing, training, employee relations.
- Implemented policies and procedures to enhance operational efficiency.
- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Directed cross-functional teams to implement process improvements and best practices.
- Managed stakeholder relationships to ensure alignment with corporate objectives and goals.
Assistant Director of Valuations
LRES Corp.
04.2000 - 04.2005
- Achieved production and turn-around targets, facilitating timely project delivery.
- Set individual production standards and goals to align team output with organizational objectives.
- Managed employee workload distribution to enhance team efficiency.
- Recruit and maintain a sufficient number of vendors to meet current and projected production workload.
Education
Fullerton Community College
Fullerton, CASkills
- Microsoft Office Suite
- Excel
- Word
- Outlook
- PowerPoint
- Teams
- Web applications
- ACI
- Mercury
- Brandford
- FNC
- BlackKnight
- Corelogic
- RealEC
- ClearValue
- Anow
- ResNet
Timeline
Director of Appraisal Acquisitions
Appraiz-it
03.2022 - 11.2022
Vice President of Valuations
Guardian/LRES Corp.
09.2019 - 02.2021
Vice President of Valuations
LRES Corp.
04.2014 - 09.2019
Senior Director of Valuations
LRES Corp.
05.2005 - 03.2014
Assistant Director of Valuations
LRES Corp.
04.2000 - 04.2005
Fullerton Community College