Selene Pineda
Modesto,CA
Summary
Driven and bilingual lead with a proven track record at Red Robin, adept in food preparation and customer service, showcasing exceptional leadership and teamwork skills. Excelled in high-pressure environments, enhancing customer satisfaction and fostering team growth. Demonstrated ability to adapt and solve problems, ensuring operational excellence and boosting repeat business. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Line Cook/Line Leader
Red Robin
11.2022 - 06.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Ticket Seller
Stanislaus County Fair
07.2023 - 07.2023
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
- Fostered positive relationships with venue staff, ensuring seamless coordination and communication during events.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Criminal Justice
California State University - Stanislaus
Turlock, CA2027
Skills
- Time Management
- Attention to Detail
- Highly motivated
- Bilingual in Spanish
- Cleaning and organization
- Reliable and Trustworthy
- Food Preparation
- Problem-Solving
- Team Coordination
- Line Management
- Server Communication
- Teamwork and Collaboration
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Ticket Seller
Stanislaus County Fair
07.2023 - 07.2023
Line Cook/Line Leader
Red Robin
11.2022 - 06.2024
Criminal Justice
California State University - Stanislaus
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