Selene Ramirez
Abilene
Summary
Bilingual individual willing to go the extra mile to ensure quality service to each and every customer. Skilled in patient relations and data entry in busy office settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Willing to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Cardiovascular Technician
Hendricks Medical Center
Abilene
07.2021 - Current
- Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards.
- Administered continuous and 12-lead electrocardiogram monitoring.
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
- Rendered high level of support to stressed patients prior to procedures, offering comfort and listening ear.
- Collaborated effectively with interdisciplinary teams to deliver quality patient care.
- Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
- Compiled data from administered tests and produced reports for submission to Physicians.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
Secretary
Texas Pride Homes
Abilene
05.2014 - 07.2021
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Produced accurate office files and updated spreadsheets to support executives and boost team efficiency.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Recorded expenses and maintained accounting records in Excel
- Evaluated source documents to locate information needed for each data entry field
- Produced monthly expense reports using advanced Excel spreadsheet functions
- Obtained scanned records and uploaded into database
- Added documents to file records and created new records to support filing needs
- Scanned documents and saved in database to keep records of essential organizational information
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Kept reception area clean and organized to offer positive first impression to every visitor
- Maintained organized filing system of paper and electronic documents.
Medical Office Assistant
Chest and Sleep Medicine
Abilene
05.2015 - 03.2020
- Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Maintained security and privacy of records to protect patients and providers.
- Corrected grammar, spelling and syntax mistakes.
- Edited drafts created from speech recognition software.
- Treated patients, family members, visitors, peers, staff and providers pleasantly.
- Interacted with customers professionally by phone or in-person to provide information and direct to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Completed skilled administrative work to support all office staff and operational requirements.
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Carefully transcribed phone messages and relayed them to the appropriate personnel within 5 minutes of each call.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received, recorded and addressed incoming and outgoing communication via telephone.
- Scheduled appointments for patients via phone and in person.
Education
Bachelor of Science - Life Science
McMurry University
Abilene, TX08.2021
Associate of Arts - Biology
Cisco College
Abilene, TX05.2018
Skills
- Bilingual
- Customer service-focused
- Knowledge of HIPAA regulations
- Medical records management
- Knowledge of medical terminology
- Data entry
- Patient scheduling
- Medical software applications
- Filing experience
- Database management
- Accounts receivable and payable
- Document retrieval
- Multitasking
- Friendly, positive attitude
Timeline
Cardiovascular Technician
Hendricks Medical Center
07.2021 - Current
Medical Office Assistant
Chest and Sleep Medicine
05.2015 - 03.2020
Secretary
Texas Pride Homes
05.2014 - 07.2021
Bachelor of Science - Life Science
McMurry University
Associate of Arts - Biology
Cisco College