Selene Rivas
Tulsa,OK
Summary
Dynamic professional with extensive experience as a Lead Pawnbroker at EZ Pawn, excelling in cash handling and customer service. Bilingual in Spanish and English, I effectively communicate loan terms and policies, ensuring customer satisfaction. Proven ability to evaluate merchandise and drive sales, contributing to a well-organized sales floor and increased revenue.
Overview
10
10
years of professional experience
Work History
Lead Pawnbroker
EZ Pawn
Tulsa, OK
01.2020 - 03.2025
- Operated register, handled cash and processed credit card transactions.
- Explained store policies and procedures to customers and responded to questions about loan terms.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Trained new employees on how to accurately evaluate merchandise for loans or purchases according to established criteria.
- Evaluated item quality and value to determine correct offer amounts.
- Arranged items for sale in display cases and on racks to achieve profit objectives.
Pawnbroker
Cash America
Tulsa, OK
07.2017 - 11.2019
- Accepted payments include credit cards or cash.
- Received phone calls to answer general questions about a customer's account.
- I wrote pawn loans.
- Assisted customers with layaways and purchases.
- Assist with inventory maintenance.
- Set terms for loans and collateral, including rate, fee and expiration date.
- Researched electronics and other items online to identify market value.
Sales Associate
Cricket wireless
Tulsa, OK
09.2015 - 12.2016
- Sold no-contract wireless phones.
- Responsible for assisting new and existing customers.
- Received phone calls
- Accepted payments
- Answered customer inquiries regarding product features, pricing, and availability.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Dental Assistant -
Green Country School of Dental Assistant
Claremore, OK10.2016
High School Diploma -
Memorial High School
Tulsa, OK05-2015
Skills
- Bilingual in Spanish and English
- Ability to work under pressure
- Patience with customers
- Communication
- Cash handling experience
- Problem solving
- Customer service
- Loan processing
Languages
Spanish
Native/ Bilingual
Timeline
Lead Pawnbroker
EZ Pawn
01.2020 - 03.2025
Pawnbroker
Cash America
07.2017 - 11.2019
Sales Associate
Cricket wireless
09.2015 - 12.2016
Dental Assistant -
Green Country School of Dental Assistant
High School Diploma -
Memorial High School
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