SELENIA ROBLES
Philadelphia,PA
Summary
Highly motivated with extensive experience in commercial and residential cleaning, as well as retail management. Fluent in both English and Spanish. Seeking to leverage my skills and experience in a new role to contribute to organizational success and client satisfaction.
Overview
8
8
years of professional experience
Work History
Sales Associate
Victoria's Secret
03.2021 - Current
- Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Prepared merchandise for sales floor by pricing or tagging
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Chief Executive Operator
Grace Janitorial Services
01.2018 - Current
- Managed employee schedules and payroll for commercial and residential cleaning services
- Negotiated favorable contracts with suppliers to secure competitive pricing and terms for the organization
- Led teams in contracted office spaces across Pennsylvania and South Jersey
- Ensured client satisfaction by adhering to cleaning protocols and completing special projects
- Increased company revenue by implementing strategic business plans and fostering key partnerships.
Supervisor
GDI Services Inc US
05.2021 - 07.2023
- Led teams in contracted office spaces across Pennsylvania and South Jersey
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Ensured client satisfaction by adhering to cleaning protocols and completing special projects
- Improved customer satisfaction with timely responses to inquiries, addressing concerns, and finding effective solutions
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Sales Associate
Kirkland's
01.2017 - 01.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Managed returns, exchanges, and refunds in accordance with store policy
- Helped customers locate products and checked store system for merchandise at other locations
- Promoted from seasonal to part-time role after the holiday season due to excellent performance.
Education
GED -
George Washington High School
01.2015
Philadelphia Community College
01.2015
Skills
- Bilingual: English and Spanish
- Proficient in Microsoft Office
- Strong leadership and team management
- Excellent communication and interpersonal skills
Timeline
Supervisor
GDI Services Inc US
05.2021 - 07.2023
Sales Associate
Victoria's Secret
03.2021 - Current
Chief Executive Operator
Grace Janitorial Services
01.2018 - Current
Sales Associate
Kirkland's
01.2017 - 01.2018
GED -
George Washington High School
Philadelphia Community College
Similar Profiles
Kayla ScanlonKayla Scanlon
Selling Associate at Victoria's Secret & Victoria's Secret PinkSelling Associate at Victoria's Secret & Victoria's Secret Pink
Michelle BecerraMichelle Becerra
Manager at Victoria's Secret & Victoria's Secret PinkManager at Victoria's Secret & Victoria's Secret Pink
Andrea GardnerAndrea Gardner
customer experience lead at Victoria's Secret & PINK by Victoria's Secretcustomer experience lead at Victoria's Secret & PINK by Victoria's Secret
Sara Ortiz NaranjoSara Ortiz Naranjo
Bra Fitting Specialist at Victoria's Secret & PINKBra Fitting Specialist at Victoria's Secret & PINK
Quincy MooreQuincy Moore
Sales Associate, Personal Shopper at NordstromSales Associate, Personal Shopper at Nordstrom