Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selenna Webster

Philadelphia,PA

Summary

Detail-oriented professional with a strong background in customer support and team collaboration. Skilled in CRM software and call handling, consistently providing accurate information and timely assistance to clients, ensuring seamless service delivery and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Internal Revenue Service, IRS
Philadelphia, Pennsylvania
08.2026 - Current
  • Processed incoming calls, addressing customer concerns effectively and efficiently.
  • Provided accurate information about tax regulations and available services.
  • Assisted taxpayers with inquiries regarding tax forms and filing procedures.

Premier Customer Service Representative

Independence Blue Cross Blue Shield
Philadelphia, Pennsylvania
07.2025 - 08.2026
  • Assisted members with inquiries regarding health insurance policies and benefits, enhancing their understanding and satisfaction.
  • Documented customer interactions and resolved issues using CRM software, contributing to improved service continuity.
  • Clarified plan choices and eligibility rules for services to clients, facilitating informed decision-making.
  • Responded to customer emails daily, ensuring timely communication and support. and phone calls promptly each day.

Care Center Agent

VRI
Franklin, Ohio
09.2024 - 07.2025
  • Answer incoming emergency and non-emergency calls following protocols and dispatch responses accordingly
  • Coordinated communication between clients and drivers for effective service delivery.
  • Managed scheduling for transportation services to ensure timely pickups.
  • Supported team members in daily operations to enhance workflow efficiency.

Education

High School Diploma -

John F Kennedy High
Willingboro, NJ
06-1984

Skills

  • Tax filing procedures
  • Insurance plan knowledge
  • CRM utilization
  • Call center operations
  • Customer communication
  • Team collaboration
  • Relationship management

Timeline

Customer Service Representative

Internal Revenue Service, IRS
08.2026 - Current

Premier Customer Service Representative

Independence Blue Cross Blue Shield
07.2025 - 08.2026

Care Center Agent

VRI
09.2024 - 07.2025

High School Diploma -

John F Kennedy High
Selenna Webster