SELENNY LOPEZ
Laredo
Summary
Dedicated and passionate beauty individual skilled in delivering excellent customer service skills, sanitation, communication, and creating a welcoming environment for all clients. Eager to continue learning, staying current with beauty trends, improve on techniques while contributing positively to a team-oriented salon environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clerk/Receptionist
Ruthe B. Cowl Rehabilitation Center
Laredo, TX
07.2024 - Current
- Answered phones, scheduled patients, took payments, authorized insurance, greeted and assisted customers, addressed customer complaints, and worked in a highly skilled manner to greet guests in a courteous and professional way.
- Complied with procedures, rules, and regulations to maintain a safe and clean reception area.
- Performed all receptionist duties including organizing files and engaging in research and development practices.
- Utilized strong communication skills to liaise with healthcare professionals, ensuring timely updates for patients and improving coordination of care across departments.
Agent Representative
Concentrix
Laredo, TX
09.2022 - 03.2024
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Assist with Floor support (Abay) training for upcoming new employees before beginning production.
- Worked with fellow sales team members to achieve group targets.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Adhered to company initiatives and achieved established goals.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
Sales Consultant
Rock Fitness Center
Laredo, TX
03.2021 - 09.2021
- Worked with fellow sales team members to achieve group targets.
- Utilized strong communication skills to build and maintain lasting relationships with clients.
- Maintained knowledge of current promotions, exchange guidelines, and payment policies.
- Developed strong relationships with key customers to drive repeat business and generate referrals.
Games Attendant
Main Event
Laredo, TX
01.2020 - 03.2021
- Delivered exceptional customer service to guests by explaining game rules and promptly answering questions.
- Restocked prizes and updated supply quantities in system, reporting to management on changes.
- Performed daily upkeep and cleaning of game room components.
- Handled customer requests and complaints quickly to improve overall service.
- Distributed prizes to customers and encouraged repeat playing to increase game sales.
Concessions Cashier
Cinemark Theaters
Laredo, TX
06.2019 - 11.2019
- - Stocked and restocked food and equipment items as necessary.
- Opened and closed stand properly by turning on or shutting down machines and warming and storing food properly.
- Prepared bills, handled cash and credit card transactions and distributed change.
- Greeted customers, answered questions and provided food and drink recommendations.
- Cleaned and polished counters, equipment and tables.
- Performed frequent sanitation procedures when handling and preparing food.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Education
Cosmetologist
The Professional Cosmetology Academy
Laredo, Texas04.2026
High School Diploma - undefined
Martin High School
Laredo, TX05.2019
Skills
- Staff Training
- Conflict Resolution
- Critical Thinking
- Quality Assurance Controls
- Document Control
- Prioritization
- Multi-Task Management
- Dependability
- Customer Service
- Problem-Solving Abilities
- Computer Proficiency
- Business Development Understanding
- Team Development
- Grammar
- Phone Proficiency
Certification
CPR Certified
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Clerk/Receptionist
Ruthe B. Cowl Rehabilitation Center
07.2024 - Current
Agent Representative
Concentrix
09.2022 - 03.2024
Sales Consultant
Rock Fitness Center
03.2021 - 09.2021
Games Attendant
Main Event
01.2020 - 03.2021
Concessions Cashier
Cinemark Theaters
06.2019 - 11.2019
High School Diploma - undefined
Martin High School
Cosmetologist
The Professional Cosmetology Academy