Seleste Jackson
Bryan,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Cashier
Loves Travel Stop
Hearne, Texas
05.2019 - 12.2024
- General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs.
Balancing a cash register by completing customer transactions and offering additional sales opportunities to customers while following all state and local laws.
Use a variety of methods and technology to ensure proper food safety conditions of our fresh food and deli products.
Responsibility for cleaning your direct working area, the sales floor, restrooms, showers, gas/diesel pumps, and completing trash runs.
Customer Service Representative/Cashier
Cefco
Hearne, Texas
08.2017 - 04.2019
- Provide top-notch service to every customer.
- Cross-sell items to compliment the customer's purchase, as well as highlighting current marketing promotions.
- Assist in maintaining a clean store - to include taking out trash, sweeping, and mopping.
- Stock shelves and coolers and assist with receiving deliveries to the store.
Education
Medical Assistant Certification - Medical Assisting
Everest College
Houston, TX05-2010
Skills
- strong customer service skills
- Complaint resolution
- POS systems expert
- Retail sales customer service
- Problem resolution
- Verbal and written communication
- Prioritization
- Quality control
- Service upselling
- Brand representation
- Punctuality and reliability
- Coordination
- Product promotion
- Microsoft Excel
- Appointment scheduling
- Professional telephone demeanor
- Positive and professional
- Stock management
- Decision-making
- Multi-line telephone operations
- Money handling
- Data entry
- basic math proficiency
- cash handling ability
- attention to detail
- product knowledge
- ability to multitask
- flexibility with scheduling
- good communication skills
Timeline
Customer Service Representative/Cashier
Loves Travel Stop
05.2019 - 12.2024
Customer Service Representative/Cashier
Cefco
08.2017 - 04.2019
Medical Assistant Certification - Medical Assisting
Everest College