Selia Stiger
Queen City
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Keyholder
T-Mobile
08.2024 - Current
- Train and mentor new team members to ensure performance standards and compliance
- Assist customers with inquiries while providing accurate and up-to-date information
- Streamlined workflow processes to improve efficiency and customer satisfaction
- Managed inventory and compliance checks to reduce discrepancies
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and sales techniques.
- Collaborated with management on promotional campaigns, contributing to increased foot traffic and sales growth.
Frontline Member Associate
Sam’s Club
09.2023 - 08.2024
- Processed high-volume transactions while maintaining accuracy and professionalism
- Resolved member concerns promptly to ensure positive experiences
- Assisted across departments to meet operational needs
- Improved transaction efficiency, reducing wait times and increasing satisfaction
Customer Service Associate
Bealls
06.2023 - 09.2023
- Assisted customers with purchases, inquiries, and issue resolution
- Promoted store offers while ensuring accurate payment processing
- Maintained a welcoming and organized shopping environment
Customer Support & Administrative Specialist (Remote)
Working Solutions
08.2022 - 09.2023
- Handled customer inquiries and case documentation through database systems
- Verified and updated records while maintaining compliance standards
- Analyzed workflows and implemented improvements that reduced response times
- Maintained accurate, confidential information in fast-paced environments
- Managed scheduling and calendar coordination for multiple departments to optimize workflow efficiency.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
Chat Agent – Contact Center
Roundstone Professional Services Group
04.2022 - 11.2022
- Managed high-volume customer interactions via chat and messaging platforms
- Resolved inquiries quickly while maintaining accuracy and professionalism
- Reviewed feedback trends to improve response quality and reduce complaints
Administrative Assistant
Community Healthcore
10.2021 - 02.2022
- Managed scheduling and coordination of appointments for healthcare providers and patients.
- Developed and maintained electronic filing systems, ensuring timely access to patient records.
- Assisted in preparing reports for compliance audits, enhancing accuracy in documentation processes.
- Streamlined office operations by implementing new software solutions for patient management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Customer Service Associate
The Home Depot
05.2021 - 10.2021
- Handled customer inquiries and case documentation through database systems
- Verified and updated records while maintaining compliance standards
- Analyzed workflows and implemented improvements that reduced response times
- Maintained accurate, confidential information in fast-paced environments
Customer Service Associate
Burlington Coat Factory
03.2021 - 07.2021
- Processed high-volume transactions while maintaining accuracy and professionalism
- Resolved member concerns promptly to ensure positive experiences
- Assisted across departments to meet operational needs
- Improved transaction efficiency, reducing wait times and increasing satisfaction
Customer Service Associate
Walmart
05.2019 - 03.2021
- Assisted customers with transactions, returns, and inquiries
- Maintained efficient service flow in a high-volume environment
- Increased customer satisfaction through timely issue resolution
Waitress
Catfish King
04.2015 - 08.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently using POS system.
- Trained new staff on service protocols and menu knowledge.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Associate of Science - Science
Southern Arkansas University
Magnolia, AR12-2020
High School Diploma -
Queen City High School
Queen City, TX05-2016
Skills
- Customer Problem Solving & Resolution
- Task Switching & Time Management
- Microsoft Office Suite
- High-Volume Customer Support
- Cash Handling
- Data Entry
- Documentation
- Training and mentoring
- Bank deposits
- Alarm systems
- Marketing initiatives
- Microsoft Word
- Microsoft outlook
- Clerical support
- Documentation and recordkeeping
- Scheduling
Certification
- CNP - Certified Notary Public
Timeline
Keyholder
T-Mobile
08.2024 - Current
Frontline Member Associate
Sam’s Club
09.2023 - 08.2024
Customer Service Associate
Bealls
06.2023 - 09.2023
Customer Support & Administrative Specialist (Remote)
Working Solutions
08.2022 - 09.2023
Chat Agent – Contact Center
Roundstone Professional Services Group
04.2022 - 11.2022
Administrative Assistant
Community Healthcore
10.2021 - 02.2022
Customer Service Associate
The Home Depot
05.2021 - 10.2021
Customer Service Associate
Burlington Coat Factory
03.2021 - 07.2021
Customer Service Associate
Walmart
05.2019 - 03.2021
Waitress
Catfish King
04.2015 - 08.2019
Associate of Science - Science
Southern Arkansas University
High School Diploma -
Queen City High School