GENA EVANS
Montgomery
Summary
Dynamic retail professional with extensive experience at KFC and Bath & Body Works, excelling in cash handling and customer relationship management. Proven track record of reducing employee turnover and enhancing service protocols, fostering a positive environment while driving sales and operational efficiency. Committed to accuracy and accountability in all financial processes.
Overview
32
32
years of professional experience
Work History
Keyholder
Bath & Body Works, Inc.
Montgomery
06.2025 - Current
- Direct daily store operations with strict adherence to security, cash-handling, and inventory control procedures
- Train and mentor staff on customer engagement, sales strategies, and service standards
- Conduct cash audits and reconciliations to ensure financial accuracy and loss prevention
- Analyze sales trends to support inventory decisions and promotional strategies
- Implement loss-prevention measures that significantly reduced shrinkage
General Manager
Kentucky Fried Chicken (KFC)
Millbrook
03.1999 - 02.2025
- Managed all day-to-day restaurant operations, including payroll, budgeting, inventory, and cash controls
- Accountable for daily cash-outs, safe reconciliation, and bank deposits
- Maintained accurate financial records and strong internal controls
- Built and maintained positive customer relationships while resolving concerns professionally
- Reduced employee turnover through effective leadership, coaching, and development
- Improved customer satisfaction through enhanced service protocols and team training
Assistant Manager
KFC
Montgomery
02.1998 - 03.1999
- Supervised daily operations to ensure service, quality, and performance standards
- Monitored cash intake, deposits, and reconciliations to minimize discrepancies
Shift Manager
KFC
Montgomery
03.1996 - 02.1998
- Managed opening and closing procedures, staff scheduling, and cash handling
Cashier
KFC
Montgomery
05.1994 - 03.1996
- Delivered high-quality customer service in a high-volume environment
- Operated cash register with exceptional accuracy
Education
Bachelor of Science - Human Resources Management
Faulkner University
Montgomery, AL12.2026
High School Diploma -
Selma High School
Selma, AL05.1991
Skills
- Customer Relationship Management
- Cash Handling & Financial Controls
- Budgeting & P&L Oversight
- Risk Awareness & Regulatory Compliance
- Sales & Service Excellence
- Staff Training & Leadership
- Inventory & Vendor Management
- Conflict Resolution & Problem Solving
- Accuracy, Accountability & Trust
Timeline
Keyholder
Bath & Body Works, Inc.
06.2025 - Current
General Manager
Kentucky Fried Chicken (KFC)
03.1999 - 02.2025
Assistant Manager
KFC
02.1998 - 03.1999
Shift Manager
KFC
03.1996 - 02.1998
Cashier
KFC
05.1994 - 03.1996
Bachelor of Science - Human Resources Management
Faulkner University
High School Diploma -
Selma High School