Seliah clay
Teleperformance
West Memphis,AR
7
years of professional experience
- Dedicated call center representative with proven skills in customer support, issue resolution, and data entry. Committed to enhancing client satisfaction through effective communication and problem-solving.
- Results-driven professional with experience in managing high-volume customer interactions and streamlining processes. Skilled in utilizing CRM systems for tracking feedback and supporting team initiatives, contributing to service improvements and customer satisfaction.
- Manufacturing professional prepared for high-paced environments, ensuring product quality and consistency. Known for adaptability and reliability, consistently meeting production targets and maintaining equipment. Strong focus on teamwork and collaboration, displaying mechanical aptitude and attention to detail.
Work History
Call Center Representative
1 Year- Managed high volume of inbound calls, addressing customer inquiries and resolving issues efficiently.
- Utilized CRM systems to document interactions and track customer feedback for service improvement.
- Assisted in onboarding new team members, providing training on call handling procedures and company policies.
- Collaborated with team leads to identify trends in customer concerns, contributing to process enhancements.
Car Detailer
1 Year- Cleaned and polished vehicle interiors to enhance customer satisfaction.
- Applied specialized cleaning products and techniques for optimal exterior detailing results.
- Assisted in inventory management of detailing supplies to ensure availability.
- Operated various tools, including vacuums and polishers, to achieve high-quality finishes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier /Host
1 Year 1 Month- Processed customer transactions efficiently while maintaining accurate cash register balances.
- Assisted customers with inquiries and resolved issues to enhance overall satisfaction.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Collaborated with team members to streamline checkout procedures, reducing wait times.
- Handled cash, credit, and debit transactions accurately in high-volume settings.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Assembly Line Production Worker
4 Months- Operated assembly line machinery to ensure efficient production flow.
- Assembled automotive components according to quality standards and specifications.
- Collaborated with team members to meet daily production targets.
- Conducted quality inspections on finished products to maintain high standards.
- Monitored equipment performance and reported issues for timely resolution.
- Contributed to overall team success by meeting daily production targets consistently.
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
Line Cook
8 Years 2 Months- Prepared and cooked menu items following standardized recipes and safety protocols.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in inventory management, ensuring stock levels met operational requirements.
- Collaborated with team members to streamline food preparation processes during peak hours.
Education
High School Diploma
Skills
Problem-solving skills
Customer support
Data entry
Customer service
Call center customer service
Verbal and written communication
Resolving issues
Communicating with clients
Payment processing
Gathering information
Cash handling
Languages
English
Native or Bilingual
Timeline
Call Center Representative
Teleperformance
10.2024 - 10.2025Read More
Car Detailer
All In One Detail, L.c
12.2023 - 12.2024Read More
Cashier /Host
Southland Casino Hotel
11.2023 - 12.2024Read More
Assembly Line Production Worker
Hino Motors Manufacturing U.S.A
01.2023 - 05.2023Read More
Line Cook
Mcdonalds
06.2018 - 2019Read More
West Memphis Senior High School
High School Diploma
Read More