Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Selina Alvarado Carrizales

Laredo,TX

Summary

Highly organized, team-oriented, and dedicated Office Coordinator with a strong background in office management. Possessing a diverse range of experience and training certifications, seeking to establish a long-term career with a company that values efficient back office and front-end support. Skills and expertise in effectively managing various aspects of operations to contribute to the overall success of the organization.

Overview

9
9
years of professional experience

Work History

Office Coordinator

Ruthe B. Cowl Rehabilitation Center
12.2021 - 01.2024


  • Accurately and efficiently register patients, collecting demographic and insurance information.


  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Managed office activities by maintaining communication between front office staff and back office staff.
  • Collaborated with various departments to streamline processes and improve interdepartmental communication.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Enhanced communication within the team through regular meetings and detailed reporting.
  • Reconciled account files and produced monthly reports.
  • Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
  • Efficiently supervised filing, sorting and handling patient records.
  • Improved patient satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Created and implemented secure filing systems for patient documents.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
  • Supported executive staff members with calendar management, and meeting coordination.
  • Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
  • Facilitated a positive work environment by addressing employee concerns and providing support when needed.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Oversaw appointment scheduling and itinerary coordination for both patients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Verify insurance coverage and benefits.
  • Obtain necessary signatures and consent forms.
  • Update patient information in the database.
  • Schedule patient appointments and evaluations.
  • Communicate effectively with patients, families, and healthcare providers.
  • Assist with billing and collections.
  • Provide information about facility policies, procedures, and services.
  • Help patients understand their insurance coverage and benefits.

Credentialing Specialist/Supervisor

Community Action Corporation of South Texas
04.2019 - 12.2021
  • Reviewing and verifying medical school diplomas, specialty training certificates, and licenses to practice
  • Tracking license and certification expirations and ensuring timely renewals
  • Updating credentialing databases with accurate and current information
  • Assisting providers with completing credentialing applications
  • Responding to inquiries from other agencies regarding provider information
  • Updating provider profiles in insurance portals and assisting with other credentialing-related tasks
  • Verifying education, training, licensure, certifications, and other relevant qualifications of healthcare providers
  • Managing initial and re-credentialing applications, ensuring completeness and accuracy of documentation
  • Maintaining accurate and confidential records in credentialing databases, including updates and expiration tracking
  • Ensuring compliance with all relevant regulations, policies, and standards
  • Communicating with providers, staff, and other stakeholders regarding credentialing inquiries and processes
  • Conducting thorough background checks and investigating potential credentialing issues
  • Maintaining accurate and confidential records of credentialing information
  • Supervised billing clerks
  • Document performance, provide feedback, and identify development needs
  • Train new hires, provide ongoing support, and identify opportunities for employee growth
  • Acted as a link between management and employees, communicating essential information and resolving issues
  • Plan and organize work to accomplish the team's goals efficiently

Administrative Assistant/Office Coordinator

Laredo skilled services
04.2015 - 10.2017
  • Open/close office
  • Answer telephone calls and takes messages
  • Maintain and update office files, inventory, mailing lists, and database systems
  • Operate office equipment like personal computer, photocopiers, scanners, and facsimile machines
  • Input new patient information
  • Develop nursing schedule and follow up with appointments with patients
  • Prepares letters and other correspondences
  • Maintain office clean
  • Arrange monthly in-service meetings with Medical Director
  • Kept 80 up to date patient charts
  • Managed 20 therapy employee charts
  • Hand deliver nursing assessments to Physicians
  • Run errands/personal errands. Bank deposits

Education

high school - undefined

Martin High School

Patient Care Technician - Medical

South Texas Training Center
Laredo, TX

Skills

  • Microsoft office
  • Proofreading
  • Managed Care
  • Customer service
  • Administrative support
  • Client relations
  • File organization
  • Workflow oversight
  • Records management
  • Staff management
  • Client relationship management
  • Document management
  • Inventory auditing
  • Mail handling
  • Meeting planning
  • Calendar management
  • Data entry
  • Scheduling and calendar management
  • Organizational skills
  • Training and coaching
  • Clerical support
  • Event coordination

Languages

Spanish
Native or Bilingual

Timeline

Office Coordinator

Ruthe B. Cowl Rehabilitation Center
12.2021 - 01.2024

Credentialing Specialist/Supervisor

Community Action Corporation of South Texas
04.2019 - 12.2021

Administrative Assistant/Office Coordinator

Laredo skilled services
04.2015 - 10.2017

high school - undefined

Martin High School

Patient Care Technician - Medical

South Texas Training Center

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Selina Alvarado Carrizales