Selina Flood
Irvington,KY
Summary
Dedicated medical assistant with background in customer service and administrative support skilled in technical, clerical, and patient support. Cultivate strong relationships with patients and communicate clearly and effectively with families and fellow healthcare professionals. Consistently ensure full regulatory compliance and uphold stringent practice standards to ensure optimal patient satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CMA
Baptist Health Hardin Plastics/Reconstruction
Elizabethtown , KY
12.2022 - Current
- Obtained, recorded and reported patient vital signs for medication administration.
- Documented information in patient charts.
- Collected specimens and packaged for laboratory transport to complete diagnostic tests.
- Prepared examination and patient rooms for procedures, checking supplies availability and laying out instruments.
- Navigate through patients chart using Epic.
- Prior authorizations.
- Advise and explain test results to patients.
- Prepare sterile field for in office procedure.
- Remove drains and sutures at post op visits.
- Preform radio wave ultrasounds.
- Scribe for providers during visits.
- Assist providers during in office procedures.
- Complete FMLA forms for patients.
CMA
Baptist Health Hardin Cool Springs
Elizabethtown, KY
03.2020 - 12.2022
- Obtained, recorded and reported patient vital signs for medication administration.
- Documented information in patient charts.
- Give injection.
- Collected specimens and packaged for laboratory transport to complete diagnostic tests.
- Prepared examination and patient rooms for procedures, checking supply availability and laying out instruments.
- Navigate through patients chart using Epic.
- POC Covid-19; flu and strep testing.
- Prior authorizations.
- Advise and explain test results to patients.
- Process urinalysis testing.
- Prepare sterile field for in office procedure.
- Remove drains and sutures at post op visits.
- Preform radio wave ultrasounds.
- Scribe for providers during visits.
CMA
Woodland Medical Center/Dr Vaseem Moulana
Elizabethtown, KY
08.2018 - 03.2020
- Record patients vitals
- Prep patient exam rooms
- View patients chart for necessary labs
- Check patients PT/INR levels
- Schedule procedures for patients with off site facilities
- Provide patients with medication refills
- Scan and put away documents in patients records
- Give injections
- POC Covid, flu and strep.
- Process urinalysis
- Calibrated CBC machine.
CMA
Dr Javier Arce/Cardiologist
Elizabethtown, KY
04.2015 - 08.2018
- Read and recorded temperature, pulse and respiration
- Completed and submitted clinical documentation in accordance with agency guidelines
- Prepare patient rooms prior to their arrival
- Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Keep facility stocked with necessary supplies, equipment and instruments
- Perform and assist routine tests such as EKG and stress/echo
- Provide patients with medication refills
Customer Service Representative
Cardinal Health
Radcliff, KY
02.2012 - 11.2015
- Communicated with customers several times a day via phone/email on placing pharmaceutical orders.
- Maintained up-to-date records at all times.
- Developed effective relationships with high profile customers.
- Notified customers of drug releases for backordered or new product.
- Arranged same day emergency deliveries for hospitals upon need.
- Work directly with Sales team on customer contract renewal.
- Trained, coached, and mentored staff to ensure smooth adoption of new customer service program.
- Participated in black belt projects.
- Resolve escalated customer issues quickly to uphold strong customer relations.
Dropship Coordinator
Cardinal Health
Radcliff, KY
01.2006 - 02.2012
- Processed direct ship orders from vendor to customer
- Verified customer information to ensure accurate delivery
- Processed all direct orders for the state of Florida
- Provided detailed monthly departmental reports and updates to senior management
- Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates
- Verified product quantity against customer history to ensure no discrepancies
Education
Certified Medical Assistant
The Medical Institute of Kentucky
01-2015
Breckinridge County High School
1993
Skills
- Customer and Personal Service
- Medical terminology knowledge
- Understands medical procedures
- Clinical training
- Vitals
- Administration Duties
- EMR systems
- Qualified in specimen collection/processing
- Trained in injections
- Qualified in EKG
- Suture removal
- Steri-strip application
- Phlebotomy
- Insurance Billing
Certification
- BLS - Basic Life Support
- CPR Certification
- Certified Medical Assistant(CMAC)-May 2016
Timeline
CMA
Baptist Health Hardin Plastics/Reconstruction
12.2022 - Current
CMA
Baptist Health Hardin Cool Springs
03.2020 - 12.2022
CMA
Woodland Medical Center/Dr Vaseem Moulana
08.2018 - 03.2020
CMA
Dr Javier Arce/Cardiologist
04.2015 - 08.2018
Customer Service Representative
Cardinal Health
02.2012 - 11.2015
Dropship Coordinator
Cardinal Health
01.2006 - 02.2012
Certified Medical Assistant
The Medical Institute of Kentucky
Breckinridge County High School
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