Molly Clay
Carlisle,USA
Summary
Compassionate and dedicated healthcare professional committed to delivering high-quality, patient-centered care. Seeking to support physicians and healthcare teams by combining strong clinical skills with and a genuine passion for patient well-being.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CMA
Centerpoint Business Health
Paris, KY
11.2025 - Current
- Administered patient assessments and documented medical histories efficiently.
- Assisted healthcare professionals in clinical procedures, ensuring compliance with safety standards.
- Managed patient scheduling and coordinated follow-up appointments to enhance workflow.
- Implemented electronic health record systems to streamline documentation processes.
- Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Demonstrated expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Vitals
- Lab draws
- Injections
- Physicals- Employment, DOT and NON-DOT
- UDS for employers, DOT and other
- BAT's
- PT muscle
- Audio testing
- Titmus testing
- Workers Comp
Patient Access-MA
Bluegrass Family Clinic
Paris, Kentucky
12.2023 - 09.2025
- My daily responsibilities include and are not limited to: facilitating the patient check in and out process. Including collection of patient information and financial & insurance data. Verify each patient’s insurance eligibility, collect co pays and schedule and coordinate appointments with patients and providers. Send refill requests, call patients with responses and/or messages from the nurse or provider. Handle all incoming calls, medical records and respond to the patients inquires and concerns. I also handle medical records, referrals, and refill requests. Some of my clinical duties include calling patients with lab or image results, medication sample reconciliation, vitals, assisting with in-office procedures, venipunctures, cultures, UA’s and UDA and anything else the provider may need.
Math Intervention teacher
Bourbon County Schools
02.2019 - 05.2023
- Bourbon Central Elementary Math Intervention teacher for grades K-5. Worked one-on-one with children who were 2 years behind in Math. Responsible for lesson planning, teaching objectives, professional development, testing, and keeping data on all students. Also responsible for referrals to other educational areas that the child may need or benefit from. This was a grant funded position, and the grant ran out in May of 2023.
Walmart Pharmacy
12.2021 - 04.2022
- I did this part time while teaching. Organized medications for pharmacist to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions and other pharmaceutical therapies. Filled scrips as orders came in. Supported pharmacological services by stocking, assembling, and distributing medication. Maintained pharmacy inventory by checking stock, to determine inventory level, anticipating needed medications, and supplies.
Loan Processor
Bank of the Bluegrass
02.2021 - 04.2021
- Responsible for the back-end processing of all Mortgage and Mortgage Refinances, and getting the loans sold to all third-party investors.
CSR(Personal Banker)
Central Bank
11.2016 - 12.2019
- Processing all customer transactions.
- Cross selling products and services.
- Monthly sales goals.
- Balancing cash drawer.
- Maintaining current relationships (Personal and Business) and growing new by completing internal referrals to various departments: Brokerage, Mortgage, Trust and Private Banking, investments and insurance.
- Completed ABA Branch Managers course.
- Received %100 on all customer service secret shops.
- Meeting and exceeding monthly sales goals.
- Responsible for all consumer lending: Auto, unsecured and secured loans, personal, and home equity lines of credit.
Part-Time teller
PNC Bank
02.2013 - 08.2014
- Responsible for processing all cash and non-cash transactions.
- Cross selling products and services.
- Meeting monthly sales goals.
- Balancing cash drawer.
Personal Banker
5/3 Bank
01.2011 - 08.2012
- Outbound call sales, internal leads & referrals, and daily CAMP list resulting in appointments and sales made.
- Exceeded monthly sales goals each month and a top producer.
- Received a ROCKS nomination.
- Have received 5’s on all Customer Experience Index shops since I have been with 5/3.
- Awarded CSR of the month award for September and October 2011.
- Cross Sell award in May for the region.
- Registered with the NMLS.
- Responsible for the opening of new accounts, all loans including mortgage refinances.
- Completed numerous American Bankers Association classes on lending, financial statements, Regulations and Compliance.
- Implement the delivery of sales strategies and targets and motivate employees to meet these.
- Represent the bank within the wider community.
- Network with the appropriate professionals.
- Assume overall accountability for products and services, such as lending, current account transactions, unsecured loans, overdrafts, credit cards, and personal loans.
- Lead daily huddles with employees.
- Communicate implementing and monitoring compliance with corporate standards and procedures.
- During my time with 5/3 I have been involved in community events such as: Relay for Life summer of 2011 and 2012, Toys for Tots, and a volunteer for 5/3 teaching a Basics of Banking class to the Chrysalis House in Lexington.
Full time and Part Time Teller
Kentucky Bank
04.2005 - 08.2008
- Responsible for all cash and non – cash transactions, balancing a cash drawer, vault responsibilities.
- Processing Loans payments and selling bank products.
- Assisted loan officer with processing loans, credit reports, loan applications, filing commercial, mortgage and personal loans.
- Completed courses through American Bankers Association and Kentucky Bankers Association: Consumer Lending and Principals of Banking.
Education
Certified Clinical Medical Assistant & Medical Terminology -
Eastern Kentucky University
02-2025
Real Estate courses
Lexington Community College
ABA Branch Managers Course
Principals Of Banking, Consumer Lending
Kentucky Bankers Association & American Bankers Association
01-2007
Skills
- Computer: Athena, ECM, Covermymeds, vaxcare, Athena Health, IMS, CERTIDRIVE, Quest, Teams, MS Word, Excel, Quicken, Quick Books, Power Point, Word Perfect, ACE Teller, Raft, Alps, Outlook, and other bank programs, including Fiserv, Desktop, Nautilus, Signature, TSYS 1 and 2, time management, customer service, loan origination, loan officer, loan processing and selling of Mortgages to third party investors, outbound sales
- Clinical: Patient assessment & care, administrative support, recording patient medical history, pharmacology skills, HIPPA, EKG, lab draws, administration of injections, obtaining vital signs, patient procedure and exam prep, patient triage, appointment scheduling, medical terminology, CPR, First aid, infection control, lab testing, updating patient charts, referrals and orders and prior authorizations: CPR and BLS certified Successful completion of over 120 clinical hours
- Personal: Written and oral communication, leadership and customer service, time management, ability to prioritize, organized, people skills, attention to detail, decision making, loyal, dependable, trustworthy, timely, empathetic and dependable
Certification
- CPR
- BLS
Timeline
CMA
Centerpoint Business Health
11.2025 - Current
Patient Access-MA
Bluegrass Family Clinic
12.2023 - 09.2025
Walmart Pharmacy
12.2021 - 04.2022
Loan Processor
Bank of the Bluegrass
02.2021 - 04.2021
Math Intervention teacher
Bourbon County Schools
02.2019 - 05.2023
CSR(Personal Banker)
Central Bank
11.2016 - 12.2019
Part-Time teller
PNC Bank
02.2013 - 08.2014
Personal Banker
5/3 Bank
01.2011 - 08.2012
Full time and Part Time Teller
Kentucky Bank
04.2005 - 08.2008
Real Estate courses
Lexington Community College
ABA Branch Managers Course
Principals Of Banking, Consumer Lending
Kentucky Bankers Association & American Bankers Association
Certified Clinical Medical Assistant & Medical Terminology -
Eastern Kentucky University