Bilingual in Spanish & English
Hi, I’m
Selina Guerrero
B.S. In Athletic Training; Kinesiology
Ramona,CA
Summary
Productive & reliable Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
years of professional experience
4
years of post-secondary education
1
Language
Work History
Ramona Physical Therapy & Hand Centers, Inc., Ramona, CA
Front Office Manager
2021.01 - Current (3 years & 6 months)
Job overview
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Responsibility of insurance verification, dealt with health insurance company inquiries.
- Performed opening and closing duties through Monday-Friday work week.
- Monthly inventory for the physical therapy equipment and office needs; staying on budget.
El Michoacan Restaurant, Ramona, CA
Server
2018.06 - Current (6 years & 1 month)
Job overview
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Physical Therapy & Hand Centers, Inc., Ramona, CA
Physical Therapy Aide
2018.10 - 2021.01 (2 years & 3 months)
Job overview
- Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment.
- Provided treatment to patients suffering from sports-related injuries to prevent loss mobility & improve function.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
Education
Grand Canyon University , Phoenix, AZ
Bachelor of Science from Athletic Training; Kinesiology
2014.08 - 2018.04 (3 years & 8 months)
Skills
Policy and procedure modification
undefinedLanguages
Hobbies
Physical Activity
- Any kind of physical activity is a hobby of mine; you can catch me going to the gym after work. Pn the weekends I like to go on the local hiking trails.
Art & Music
- Both are part of my everyday life; from listening to new upcoming artists or going to San Diego for a concert. I like to go to Balboa and check out the art or paint on my free time.
References+
Jose Cervantes (760)-525-3767
Janaya Pfeifer, PT, MPT (360)-921-5679
Melissa Corona (760-715-1326
Timeline
Front Office Manager
Ramona Physical Therapy & Hand Centers, Inc.
2021.01 - Current (3 years & 6 months)
Physical Therapy Aide
Physical Therapy & Hand Centers, Inc.
2018.10 - 2021.01 (2 years & 3 months)
Server
El Michoacan Restaurant
2018.06 - Current (6 years & 1 month)
Grand Canyon University
Bachelor of Science from Athletic Training; Kinesiology
2014.08 - 2018.04 (3 years & 8 months)
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