A solid reputation in training, problem solving, multi-tasking, leadership and customer service
Overview
29
29
years of professional experience
Work History
Training Manager
Highlands County Tax Collector
08.2003 - Current
Current Training Manager to all new employees hired and continue to assist and train current employees.
I've managed three different departments to include the Call Center in the Sebring office, Driver's License Specialty Department in the Sebring office and the Avon Park Branch office.
Before I was promoted to management in 2013, I was a Lead Customer Service Representative and before that I was a customer service representative.
My duties as a manager included customer service to the public, assisting employees, office scheduling, quarterly employee evaluations and various other duties
Our office provided services to the public such as vehicle titles & registrations, driver’s license issuance, collecting property taxes, issuing hunting & fishing licenses, garage sale permits and issuing birth certificates.
Virtual Gate Guard
Enverasystems
05.2022 - 09.2022
Maintained a safe environment through effective communication with fellow gate guards and supervisors.
Enhanced security by diligently monitoring access points and verifying visitor credentials.
Kept check-in area clean and neat at all times.
Contributed to improved efficiency by accurately logging entry and exit details for vehicles, personnel, and deliveries.
Properly verify visitors and vendors entering our gated communities.
Monitor armed areas to ensure intruders vacate the closed area.
Must be able to document and send intruder reports.
Must meet all verification standards.
Must meet the organization’s AHT and schedule adherence goals/metrics.
Must keep up on both company and central station policies.
Data Entry Clerk
Presidion Solutions
08.2002 - 08.2003
Payroll Specialist with an employee leasing company in the payroll department
I input hours for several thousand employees on a weekly basis
I also assisted in the shipping department as needed, working with UPS, Federal Express and the United States Postal Service.
Customer Service Representative/ Supervisor
AT&T Wireless
02.1998 - 04.2002
Provided customer service and problem solving; sold phones and accessories; input payments; assisted with monthly inventory; balanced cash drawer daily
I also worked with various office machines, including multi-line telephone system
I also supervised kiosks in three counties for one year, until the position was eliminated
I scheduled employees, maintained weekly paperwork for phone and accessory sales; performed monthly inventories on all cellular products; complied bank deposits; remained on-call for technical support and backup when needed.
Accounts Payable & Receivable Specialist
Bill Jarrett Ford
07.1996 - 02.1998
Processed incoming and outgoing mail; processed all payables; filed company related statements and receipts; supported multi-line phone system; posted payments; maintained daily journal of bank deposits
I also filled in as the receptionist in the front office and in the service department.
Cashier/ Customer Service
Winn-Dixie
12.1995 - 07.1996
As a cashier I scanned items at checkout and accepted payments
I was responsible for balancing my cash drawer at the beginning and end of each shift.
Education
High School Diploma -
Avon Park High School
Avon Park, FL
05.1997
General Secretary -
South Florida State College
Avon Park, FL
05.1997
Skills
Team management
Trainer
Customer Service Manager
Call center management experience
Focused on customer satisfaction
Strong problem-solving ability
Skilled multi-tasker
Troubleshooting skills
Scheduling
High customer service standards
Timeline
Virtual Gate Guard
Enverasystems
05.2022 - 09.2022
Training Manager
Highlands County Tax Collector
08.2003 - Current
Data Entry Clerk
Presidion Solutions
08.2002 - 08.2003
Customer Service Representative/ Supervisor
AT&T Wireless
02.1998 - 04.2002
Accounts Payable & Receivable Specialist
Bill Jarrett Ford
07.1996 - 02.1998
Cashier/ Customer Service
Winn-Dixie
12.1995 - 07.1996
High School Diploma -
Avon Park High School
General Secretary -
South Florida State College
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