Summary
Overview
Work History
Education
Skills
Timeline
Generic
Selina Harrison

Selina Harrison

Avon Park,FL

Summary

A solid reputation in training, problem solving, multi-tasking, leadership and customer service

Overview

29
29
years of professional experience

Work History

Training Manager

Highlands County Tax Collector
08.2003 - Current
  • Current Training Manager to all new employees hired and continue to assist and train current employees.
  • I've managed three different departments to include the Call Center in the Sebring office, Driver's License Specialty Department in the Sebring office and the Avon Park Branch office.
  • Before I was promoted to management in 2013, I was a Lead Customer Service Representative and before that I was a customer service representative.
  • My duties as a manager included customer service to the public, assisting employees, office scheduling, quarterly employee evaluations and various other duties
  • Our office provided services to the public such as vehicle titles & registrations, driver’s license issuance, collecting property taxes, issuing hunting & fishing licenses, garage sale permits and issuing birth certificates.

Virtual Gate Guard

Enverasystems
05.2022 - 09.2022
  • Maintained a safe environment through effective communication with fellow gate guards and supervisors.
  • Enhanced security by diligently monitoring access points and verifying visitor credentials.
  • Kept check-in area clean and neat at all times.
  • Contributed to improved efficiency by accurately logging entry and exit details for vehicles, personnel, and deliveries.
  • Properly verify visitors and vendors entering our gated communities.
  • Monitor armed areas to ensure intruders vacate the closed area.
  • Must be able to document and send intruder reports.
  • Must meet all verification standards.
  • Must meet the organization’s AHT and schedule adherence goals/metrics.
  • Must keep up on both company and central station policies.


Data Entry Clerk

Presidion Solutions
08.2002 - 08.2003
  • Payroll Specialist with an employee leasing company in the payroll department
  • I input hours for several thousand employees on a weekly basis
  • I also assisted in the shipping department as needed, working with UPS, Federal Express and the United States Postal Service.

Customer Service Representative/ Supervisor

AT&T Wireless
02.1998 - 04.2002
  • Provided customer service and problem solving; sold phones and accessories; input payments; assisted with monthly inventory; balanced cash drawer daily
  • I also worked with various office machines, including multi-line telephone system
  • I also supervised kiosks in three counties for one year, until the position was eliminated
  • I scheduled employees, maintained weekly paperwork for phone and accessory sales; performed monthly inventories on all cellular products; complied bank deposits; remained on-call for technical support and backup when needed.

Accounts Payable & Receivable Specialist

Bill Jarrett Ford
07.1996 - 02.1998
  • Processed incoming and outgoing mail; processed all payables; filed company related statements and receipts; supported multi-line phone system; posted payments; maintained daily journal of bank deposits
  • I also filled in as the receptionist in the front office and in the service department.

Cashier/ Customer Service

Winn-Dixie
12.1995 - 07.1996
  • As a cashier I scanned items at checkout and accepted payments
  • I was responsible for balancing my cash drawer at the beginning and end of each shift.

Education

High School Diploma -

Avon Park High School
Avon Park, FL
05.1997

General Secretary -

South Florida State College
Avon Park, FL
05.1997

Skills

  • Team management
  • Trainer
  • Customer Service Manager
  • Call center management experience
  • Focused on customer satisfaction
  • Strong problem-solving ability
  • Skilled multi-tasker
  • Troubleshooting skills
  • Scheduling
  • High customer service standards

Timeline

Virtual Gate Guard

Enverasystems
05.2022 - 09.2022

Training Manager

Highlands County Tax Collector
08.2003 - Current

Data Entry Clerk

Presidion Solutions
08.2002 - 08.2003

Customer Service Representative/ Supervisor

AT&T Wireless
02.1998 - 04.2002

Accounts Payable & Receivable Specialist

Bill Jarrett Ford
07.1996 - 02.1998

Cashier/ Customer Service

Winn-Dixie
12.1995 - 07.1996

High School Diploma -

Avon Park High School

General Secretary -

South Florida State College
Selina Harrison