Selina Li
Gainesville,FL
Summary
Driven and hard-working with a proven track record in customer service and efficient multitasking, honed at Trader Joe's and Li's Hot Wok Chinese Buffet. Bilingual in Chinese and English. Excels in teamwork, collaboration, and problem-solving, significantly enhancing customer satisfaction along with team dynamic. Demonstrates resilience, clear communication, a fast learner, ready to work hard, and to deliver exceptional results in any dynamic environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Crew Member
Trader Joe's
07.2023 - Current
- Collaborated with team members to complete tasks such as bagging on the registers and restocking shelves.
- Trained new team members on procedures, customer service, and correct work safety.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple tasks simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted constructive criticism from store managers.
- Provided adequate customer service by greeting customers and exceeding quality expectations.
Waitress, Hostess, Server, Cashier
Li's Hot Wok Chinese Buffet
01.2010 - 08.2022
- Family ran restaurant owned by my parents.
- Exhibited strong multitasking abilities, balancing multiple tables, orders, and the front desk while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during busy hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supported restaurant functionality by working any position needed to be filled from a day to day basis.
Education
High School Diploma -
Freeport Senior High School
Freeport, FL05.2022
Associate of Arts - General Education
Northwest Florida State College
Niceville, FL05.2022
Bachelor of Science - Microbiology And Cell Sciences
University of Florida
Gainesville, FL05.2026
Skills
- Teamwork and Collaboration
- Hard Working
- Efficient Multitasking
- Time Management
- Problem-Solving
- Clear Communication
- Resilience and Persistence
- Fast Learner
- Customer Service
Certification
- Bloodborne Pathogens (BBP) Certification
- General Biosafety Certification
Languages
Chinese (Mandarin)
Limited Working
English
Native or Bilingual
French
Elementary
Timeline
Crew Member
Trader Joe's
07.2023 - Current
Waitress, Hostess, Server, Cashier
Li's Hot Wok Chinese Buffet
01.2010 - 08.2022
High School Diploma -
Freeport Senior High School
Associate of Arts - General Education
Northwest Florida State College
Bachelor of Science - Microbiology And Cell Sciences
University of Florida
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