Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selina Martin

Referral Coordinator

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.

Overview

5
5
years of professional experience
1
1
Language

Work History

Stay at Home Mom

Stay At Home Mom
03.2023 - Current
  • Worked effectively in fast-paced environments.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed strong communication and organizational skills through working on group projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked well in a team setting, providing support and guidance.

Referral Coordinator

Aria Community Health Center
09.2022 - 03.2023
  • Assisted patients with insurance navigation, minimizing out-of-pocket expenses and maximizing coverage.
  • Reduced appointment cancellations by proactively managing scheduling conflicts and rescheduling promptly when necessary.
  • Optimized utilization of resources by efficiently allocating appointments based on provider availability and patient needs.
  • Enhanced patient experience by coordinating timely and efficient referrals to specialists.
  • Implemented electronic referral management system, improving tracking and follow-up efficiency.
  • Streamlined referral processes for improved patient satisfaction and reduced wait times.
  • Participated in team meetings where best practices were shared leading to strengthened internal processes.
  • Strengthened communication channels within the organization through regular updates on referred patients'' progress.
  • Monitored referral trends to identify areas for improvement and potential growth opportunities.
  • Worked with patients to schedule tests and procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Site Lead

Mobile-med Work Health Solutions
06.2022 - 09.2022
  • Resolved conflicts among team members, fostering a positive and collaborative work environment.
  • Implemented quality control measures, resulting in improved overall product quality.
  • Championed sustainable construction practices, minimizing environmental impact while maintaining high-quality results.
  • Reduced wait times for test results by coordinating with laboratories and optimizing reporting systems.
  • Improved testing site efficiency by streamlining registration and sample collection processes.
  • Implemented strict safety protocols for staff and patients, minimizing infection risks at the testing site.
  • Managed patient flow efficiently, reducing long lines and wait times at the testing site.
  • Maintained detailed records on-site metrics such as daily tests performed, turnaround times for results, and positive case rates to inform decision-making processes.
  • Developed training materials for new hires, enabling quick integration into the team and maintaining high-quality service standards.
  • Collaborated with local health departments to stay updated on guidelines and ensure compliance with regulations.
  • Ensured accurate documentation of test results, facilitating timely reporting to health authorities and patients.
  • Monitored inventory levels of essential supplies, ensuring adequate stock for continuous operation of the testing site.
  • Managed a team of healthcare professionals, ensuring quality performance in COVID-19 testing procedures.
  • Enhanced patient experience with clear communication and efficient scheduling procedures.
  • Addressed any patient concerns or issues promptly, maintaining a strong reputation for excellent customer service.
  • Verified adherence to HIPAA and other local, state and national guidelines.

Front Office Team Leader and Medical Assistant

LAGS Medical Centers
09.2018 - 08.2020
  • Ensured compliance with safety regulations by regularly reviewing policies, procedures, and staff training programs.
  • Supported revenue management initiatives by providing detailed analysis of market conditions, competitor activities, and booking patterns.
  • Maintained accurate financial records by diligently monitoring transactions and reconciling daily reports.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer inquiries.
  • Managed room inventory effectively, maximizing occupancy rates while minimizing overbooking situations.
  • Trained and mentored new team members, ensuring consistent service delivery across the front office team.
  • Processed check-ins and check-outs, created reservations and processed special requests.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collect patient and client documents and information upon referral.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Monitored office supplies by checking inventory and placing orders.
  • Entered and maintained departmental records in company database.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Performed monthly financial reporting and recorded payments to keep accounting system updated.

Medical Assistant

Adventist Health Reedly
09.2018 - 09.2019
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Called and faxed pharmacies to submit prescriptions and refills.

Education

Bachelor of Arts - Cyber Security W/conc Project Management

Southern New Hampshire University
Hooksett, NH
05.2001 -

Medical Assistant Certification - Medical Assisting

San Joaquin Valley College
Hanford, CA
05.2001 -

High School Diploma -

Earl F Johnson
Hanford, CA
05.2001 -

Skills

Team building

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Timeline

Stay at Home Mom

Stay At Home Mom
03.2023 - Current

Referral Coordinator

Aria Community Health Center
09.2022 - 03.2023

Site Lead

Mobile-med Work Health Solutions
06.2022 - 09.2022

Front Office Team Leader and Medical Assistant

LAGS Medical Centers
09.2018 - 08.2020

Medical Assistant

Adventist Health Reedly
09.2018 - 09.2019

Bachelor of Arts - Cyber Security W/conc Project Management

Southern New Hampshire University
05.2001 -

Medical Assistant Certification - Medical Assisting

San Joaquin Valley College
05.2001 -

High School Diploma -

Earl F Johnson
05.2001 -

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Selina MartinReferral Coordinator