Selina Martin
Referral Coordinator
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Overview
5
5
years of professional experience
1
1
Language
Work History
Stay at Home Mom
Stay At Home Mom
03.2023 - Current
- Worked effectively in fast-paced environments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
Referral Coordinator
Aria Community Health Center
09.2022 - 03.2023
- Assisted patients with insurance navigation, minimizing out-of-pocket expenses and maximizing coverage.
- Reduced appointment cancellations by proactively managing scheduling conflicts and rescheduling promptly when necessary.
- Optimized utilization of resources by efficiently allocating appointments based on provider availability and patient needs.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Implemented electronic referral management system, improving tracking and follow-up efficiency.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Participated in team meetings where best practices were shared leading to strengthened internal processes.
- Strengthened communication channels within the organization through regular updates on referred patients'' progress.
- Monitored referral trends to identify areas for improvement and potential growth opportunities.
- Worked with patients to schedule tests and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Site Lead
Mobile-med Work Health Solutions
06.2022 - 09.2022
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
- Implemented quality control measures, resulting in improved overall product quality.
- Championed sustainable construction practices, minimizing environmental impact while maintaining high-quality results.
- Reduced wait times for test results by coordinating with laboratories and optimizing reporting systems.
- Improved testing site efficiency by streamlining registration and sample collection processes.
- Implemented strict safety protocols for staff and patients, minimizing infection risks at the testing site.
- Managed patient flow efficiently, reducing long lines and wait times at the testing site.
- Maintained detailed records on-site metrics such as daily tests performed, turnaround times for results, and positive case rates to inform decision-making processes.
- Developed training materials for new hires, enabling quick integration into the team and maintaining high-quality service standards.
- Collaborated with local health departments to stay updated on guidelines and ensure compliance with regulations.
- Ensured accurate documentation of test results, facilitating timely reporting to health authorities and patients.
- Monitored inventory levels of essential supplies, ensuring adequate stock for continuous operation of the testing site.
- Managed a team of healthcare professionals, ensuring quality performance in COVID-19 testing procedures.
- Enhanced patient experience with clear communication and efficient scheduling procedures.
- Addressed any patient concerns or issues promptly, maintaining a strong reputation for excellent customer service.
- Verified adherence to HIPAA and other local, state and national guidelines.
Front Office Team Leader and Medical Assistant
LAGS Medical Centers
09.2018 - 08.2020
- Ensured compliance with safety regulations by regularly reviewing policies, procedures, and staff training programs.
- Supported revenue management initiatives by providing detailed analysis of market conditions, competitor activities, and booking patterns.
- Maintained accurate financial records by diligently monitoring transactions and reconciling daily reports.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer inquiries.
- Managed room inventory effectively, maximizing occupancy rates while minimizing overbooking situations.
- Trained and mentored new team members, ensuring consistent service delivery across the front office team.
- Processed check-ins and check-outs, created reservations and processed special requests.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collect patient and client documents and information upon referral.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Monitored office supplies by checking inventory and placing orders.
- Entered and maintained departmental records in company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
Medical Assistant
Adventist Health Reedly
09.2018 - 09.2019
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Bachelor of Arts - Cyber Security W/conc Project Management
Southern New Hampshire University
Hooksett, NH 05.2001 -
Medical Assistant Certification - Medical Assisting
San Joaquin Valley College
Hanford, CA 05.2001 -
High School Diploma -
Earl F Johnson
Hanford, CA 05.2001 -
Skills
Team building
Google Drive
Teamwork and Collaboration
Teamwork and Collaboration
Supervision and leadership
Remote Office Availability
Task Prioritization
Critical Thinking
Interpersonal Communication
Basic Math
Multitasking Abilities
Excellent Communication
Timeline
Stay at Home Mom
Stay At Home Mom
03.2023 - Current
Referral Coordinator
Aria Community Health Center
09.2022 - 03.2023
Site Lead
Mobile-med Work Health Solutions
06.2022 - 09.2022
Front Office Team Leader and Medical Assistant
LAGS Medical Centers
09.2018 - 08.2020
Medical Assistant
Adventist Health Reedly
09.2018 - 09.2019
Bachelor of Arts - Cyber Security W/conc Project Management
Southern New Hampshire University
05.2001 -
Medical Assistant Certification - Medical Assisting
San Joaquin Valley College
05.2001 -
High School Diploma -
Earl F Johnson
05.2001 -