SELINA ORTEGA
Chicago,IL
Summary
Dedicated to providing outstanding patient care. Skilled in overseeing pharmacy operations, ensuring adherence to industry standards, and maximizing workflow efficiency. Demonstrated success in team management. Enthusiastic about utilizing my expertise to elevate the pharmacy experience and contribute to organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
03.2022 - Current
- Collaborated with store manager to maintain daily operations.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Senior Certified Pharmacy Technician
Walgreens
12.2021 - 03.2022
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Supervised 8 technicians and coordinated day-to-day assignments.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
Certified Pharmacy Technician
Walgreens
11.2021 - 12.2021
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Walgreens
11.2019 - 11.2021
- Counted and labeled prescriptions with correct item and quantity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in maintaining a clean and organized work environment.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Customer Service Cashier
Walgreens
04.2018 - 11.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
Medical Office Assistant/ Medical Assistant
Advantage Foot Care Center
04.2017 - 06.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed various administrative tasks by filing, copying and faxing
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
Education
Clinical and Administrative Medical Assisting -
Training Academy For U
Ferris, TX01.2017
High School Diploma -
Benito Juarez Community Academy
Chicago, IL01.2016
Skills
- Bilingual
- Injections
- Data Entry
- Mail Processing
- Scheduling Appointments
- Billing and Coding
- Pharmacy operations
- Customer service
Certification
CPR Certified
Certified Immunizer
Certified Pharmacy Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Operations Manager
Walgreens
03.2022 - Current
Senior Certified Pharmacy Technician
Walgreens
12.2021 - 03.2022
Certified Pharmacy Technician
Walgreens
11.2021 - 12.2021
Pharmacy Technician
Walgreens
11.2019 - 11.2021
Customer Service Cashier
Walgreens
04.2018 - 11.2019
Medical Office Assistant/ Medical Assistant
Advantage Foot Care Center
04.2017 - 06.2017
Clinical and Administrative Medical Assisting -
Training Academy For U
High School Diploma -
Benito Juarez Community Academy
CPR Certified
Certified Immunizer
Certified Pharmacy Technician
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