Daniela Rivera
Avondale,US
Summary
Developed skills in fast-paced pharmacy environment, focusing on efficient operations and regulatory compliance. Expertise in team leadership and process optimization, ensuring streamlined workflows and enhanced service delivery. Looking to transition into new field, leveraging transferable skills to drive success in diverse professional settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
06.2025 - Current
- Developed training programs for staff, enhancing knowledge of pharmaceutical practices and safety protocols.
- Implemented workflow improvements that increased efficiency in prescription processing and delivery times.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
Daycare Assistant Teacher
Ducklings Early Learning Center New Garden
02.2022 - Current
- Was responsible for children from 6 months old to 5/6 years old
- Kept children on a regular schedule
- Communicated with parents about issues, upcoming events, etc.
- Handled first aid situations (falls, bathroom accidents, etc.)
- Changed diapers
- Completed state training and passed background checks that were required by the state of Pennsylvania
- Assisted with lesson plans as well as the execution of the plans.
Senior Certified Pharmacy Technician
Walgreens
06.2024 - 06.2025
- Ordered medicines on a daily basis to replenish stock and build up inventory in case of emergency.
- Processed up to 300 prescriptions with 100% accuracy on high volume days.
- Completed paperwork on a regular basis and entered prescription and billing information into patient profiles.
- Answered and screened phone calls for the staff pharmacist in a friendly and efficient manner.
- Created and updated patient profiles to include current information such as medications and insurance information in intercom Plus
- Answered incoming calls and provided answers to customers and healthcare providers' questions.
Pharmacy Service Associate
Walgreens
12.2021 - 06.2024
- Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.
- Handled a variety of pharmacy tasks with a strong focus on accuracy, efficiency, and service quality.
- Completed cash register transactions by using the pharmacy register system to process credit and cash payments.
- Calculated dosages, filled prescriptions, and printed prescription labels with extreme precision.
- Double-checked that the bottles were properly labeled before giving medication to patients.
- Streamlined inventory management processes, reducing stock discrepancies and ensuring product availability.
- Resolved customer complaints effectively, enhancing overall patient satisfaction and loyalty.
- Supported team members in achieving company goals by consistently meeting individual performance targets.
Education
High School -
Kennett High School
Kennett Square, PA01.2023
Skills
- Bilingual in Spanish
- Excellent communication
- Multi-Task Management
- Critical thinking
- Store maintenance
- Dependable and reliable
- Patient education and counseling
Certification
- Immunization certified
- Certified Pharmacy Technician (CPhT)
- First Aid/CPR Certified
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
06.2025 - Current
Senior Certified Pharmacy Technician
Walgreens
06.2024 - 06.2025
Daycare Assistant Teacher
Ducklings Early Learning Center New Garden
02.2022 - Current
Pharmacy Service Associate
Walgreens
12.2021 - 06.2024
High School -
Kennett High School