Selina Palacios
Dallas
Summary
Compassionate psychology graduate with experience supporting diverse communities through hospitality and volunteer initiatives. Skilled in communication, problem-solving, and client support in dynamic settings. Focused on mental health, child development, and community empowerment, with aspirations in counseling, behavioral health, and victim advocacy.
Overview
5
5
years of professional experience
Work History
Volunteer Mentor
Lemonaide Scociety
Dallas
08.2025 - Current
- Organized community workshops that facilitated skill-building and mentorship opportunities for participants.
- Participated in programs focused on empowering and educating girls ages 8–18 through mentorship and community engagement.
- Established supportive environments that fostered personal growth and boosted self-confidence among participants.
- Collaborated with local organizations to strengthen programming and expand outreach efforts, increasing community engagement.
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
Volunteer Reading Mentor
Readers2Leaders
Dallas
08.2025 - Current
- Developed personalized reading plans to enhance student engagement and comprehension.
- Monitored student progress and adjusted strategies accordingly during sessions.
- Communicated with parents about student progress and provided tailored resource recommendations.
- Developed targeted strategies to enhance students' reading comprehension and fluency.
- Utilized a variety of teaching methods such as direct instruction, scaffolding, and cooperative learning techniques.
- Delivered constructive feedback on student performance through verbal and written reports.
Front Desk Agent
Hyatt House
Dallas
09.2024 - Current
- Facilitated check-in and check-out procedures, ensuring smooth guest arrivals and departures.
- Welcomed patrons to front desk, fostering positive guest experiences through friendly conversations during check-in.
- Processed payments accurately and efficiently.
- Compiled daily reports on occupancy levels and revenue, providing insights for management decision-making.
- Ensured that all safety regulations were followed according to company standards.
- Observed security footage from lobby cameras to ensure guest safety.
Front Desk Agent
Sonesta ES Suites
Dallas
03.2021 - 03.2024
- Managed check-in and check-out processes efficiently for seamless guest experiences.
- Greeted guests warmly upon arrival, fostering a welcoming atmosphere that enhances guest satisfaction.
- Resolved guest complaints promptly, ensuring high service quality and maintaining guest comfort.
- Coordinated with housekeeping to ensure rooms consistently met guest expectations and quality standards.
Education
Bachelor of Arts - Psychology
The University of Texas At Austin
Austin, TX05-2026
High School Diploma -
Skyline HIgh School
Dallas TX06-2022
Skills
- Crisis de-escalation and conflict resolution
- Empathy, active listening, and client-focused support
- Strong verbal and written communication
- Bilingual: English and Spanish
- Time management
- Ability to multitask and prioritize in a fast paced environmentt
- Adaptability
- Attention to detail and accuracy
- Confidentiality and ethical professionalism
- Multitasking and organization
- Patience and attentiveness
- Goal-oriented
- Comfortable with office equipment and software
Timeline
Volunteer Mentor
Lemonaide Scociety
08.2025 - Current
Volunteer Reading Mentor
Readers2Leaders
08.2025 - Current
Front Desk Agent
Hyatt House
09.2024 - Current
Front Desk Agent
Sonesta ES Suites
03.2021 - 03.2024
Bachelor of Arts - Psychology
The University of Texas At Austin
High School Diploma -
Skyline HIgh School