Selina Pritchett
Chalmette,LA
Summary
Dynamic hospitality professional with extensive experience at Hyatt Regency New Orleans, excelling in lounge management and guest relations. Proven track record in staff training and operational oversight, enhancing service quality and guest satisfaction. Adept at conflict resolution and team leadership, fostering a positive environment that drives success.
Overview
13
13
years of professional experience
Work History
Restaurant and Lounge Supervisor
Hyatt Regency New Orleans
New Orleans, Louisiana
04.2024 - Current
- Monitored cleanliness and organization of lounge area to meet hotel standards.
- Resolved guest complaints promptly, fostering a positive atmosphere in the lounge.
- Collaborated with management to improve lounge offerings based on guest feedback.
- Trained and mentored staff on customer service best practices and operational procedures.
- Supervised daily operations of lounge, ensuring smooth service and guest satisfaction.
Banquet Server
Hyatt Regency
New Orleans, USA
07.2016 - 04.2024
- Set up banquet tables and chairs according to event specifications.
- Served food and beverages to guests throughout events efficiently.
- Maintained cleanliness and organization of banquet areas during events.
- Assisted in event breakdown and cleanup after functions concluded.
- Greeted guests warmly upon arrival and provided excellent service.
Bakery supervisor
Costco Warehouse
New Orleans, USA
02.2015 - 01.2016
- Supervised daily bakery operations ensuring product quality and freshness.
- Managed inventory levels and ordered supplies for bakery production.
- Implemented efficient work processes to optimize team performance.
Assistant Manager
Smashburgers
New Orleans, USA
09.2012 - 08.2015
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Monitored cash handling procedures for accuracy and compliance.
- Resolved customer inquiries and complaints efficiently and professionally.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
Associate of Applied Science - Funeral Education
Delgado – East Bank
New Orleans, LA05.2019
Phlebotomy Certification -
Cameron College
New Orleans, LA05.2014
High School Diploma -
Warren Easton HS
New Orleans, LA05.2007
Some College (No Degree) - Biology
Nicholls State University
Thibodaux, LASkills
- Lounge management
- Guest relations
- Staff training and development
- Customer service excellence
- Conflict resolution strategies
- Operational oversight
- Time management skills
- Team leadership
Volunteer Experience
- Aquarium of America
- Habitat for Humanity
- Common Ground Relief Efforts
- Make it Right Foundation
References
- Gwenah O Vilo, RN, 504-909-8450
- Michael J Lagarde, Lt.Commander-USN, 703-600-9795
- Sophie Stewart, 504-957-5894
Timeline
Restaurant and Lounge Supervisor
Hyatt Regency New Orleans
04.2024 - Current
Banquet Server
Hyatt Regency
07.2016 - 04.2024
Bakery supervisor
Costco Warehouse
02.2015 - 01.2016
Assistant Manager
Smashburgers
09.2012 - 08.2015
Associate of Applied Science - Funeral Education
Delgado – East Bank
Phlebotomy Certification -
Cameron College
High School Diploma -
Warren Easton HS
Some College (No Degree) - Biology
Nicholls State University