Mehernosh Choksey
Doha
Summary
A dynamic and result driven leader with a strong focus on employee engagement, People, Performance, Project & Operations Management. A skilled influencer who can develop people by winning hearts and minds to build a customer centric mindset.
Overview
23
23
years of professional experience
Work History
Lounge Supervisor / In-charge – HIA HUB Lounges
Qatar Airways, Doha
Doha, Qatar
10.2022 - Current
- - Oversee FOH operations and maintain SOP compliance
- - Lead daily team briefings and coach staff
- - Handle guest relations and service recovery
- - Ensure cross-functional collaboration
Cabin Manager | Senior | Attendant
Etihad Airways, Abu Dhabi
Abu Dhabi, UAE
01.2007 - 01.2019
- - Acquired 100% safety and compliance with GCAA and international regulations on all flights with zero delay factor.
- - Coordinated with all stakeholders on ground and inflight to achieve consistent guest satisfaction.
- - Leveraged personal and teams expertise, customer service skills to not only resolve customer concerns but also to promote loyalty and acquired hundreds of new loyalty program members
- - Boosted team productivity and efficiency by way of regular feedback and recognition for their achievements.
Cabin Attendant
Malaysian Airlines, Kuala Lumpur
Kuala Lumpur, Malaysia
01.2005 - 01.2007
- - Delivered VIP services and fine dining
- - Specialized in wine pairing
- - Anticipated and fulfilled guest needs
Cabin Attendant
Jet Airways, Mumbai
Mumbai, India
01.2003 - 01.2005
- - Ensured safety and guest service
- - Assisted special-needs passengers
Education
Post Graduate Diploma - Business Management
NMIMS
Mumbai, IndiaBachelor of Commerce - undefined
University of Mumbai
Mumbai, IndiaAviation Hospitality - undefined
Techno Mara
Kuala Lumpur, MalaysiaSkills
- Team Leadership
- Lounge Operations
- Guest Experience
- Coaching & Development
- Conflict Resolution
- Performance Management
- Resource Planning
- Emotional Intelligence
- Performance leadership
- GCAA Flight License
- Tech: MS Office, Altea
Fluent Languages
English
Hindi
Gujarati
Marathi
Timeline
Lounge Supervisor / In-charge – HIA HUB Lounges
Qatar Airways, Doha
10.2022 - Current
Cabin Manager | Senior | Attendant
Etihad Airways, Abu Dhabi
01.2007 - 01.2019
Cabin Attendant
Malaysian Airlines, Kuala Lumpur
01.2005 - 01.2007
Cabin Attendant
Jet Airways, Mumbai
01.2003 - 01.2005
Bachelor of Commerce - undefined
University of Mumbai
Aviation Hospitality - undefined
Techno Mara
Post Graduate Diploma - Business Management
NMIMS