Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selina Velasquez

Chicago,IL

Summary

Billing Team Lead at TransUnion with expertise in invoice management and compliance. Positive record in enhancing team productivity through effective coaching and project management. Skilled in resolving billing discrepancies while maintaining exceptional customer feedback management. Committed to operational excellence and fostering a collaborative work environment.

Overview

11
11
years of professional experience

Work History

Billing Team Lead

TransUnion
03.2023 - Current


  • Monitored front areas so that questions could be promptly addressed.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Billing Specialist

TransUnion
09.2016 - 02.2023
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Generated monthly billing and posting reports for management review.
  • Reconciled accounts receivable to general ledger.

Receptionist

Bombers Foundation
09.2018 - 02.2022
  • Resolved customer problems and complaints.
  • Answered incoming phone calls promptly and assisted with scheduling appointments and answering questions.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Business Operations Intern

TransUnion
09.2014 - 08.2016
  • Attended development meetings to take notes, create ongoing agendas and consolidate input and feedback.
  • Maintained status reports for client projects.
  • Created and managed project plans, timelines and budgets.
  • Participated in cross-functional team-building activities.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

Associate of Science - Business Administration

City Colleges of Chicago
Chicago, IL
05-2026

Skills

  • Invoice management
  • Compliance
  • Payment processing
  • Customer feedback management
  • Hostess support
  • Beverage preparation

Timeline

Billing Team Lead

TransUnion
03.2023 - Current

Receptionist

Bombers Foundation
09.2018 - 02.2022

Billing Specialist

TransUnion
09.2016 - 02.2023

Business Operations Intern

TransUnion
09.2014 - 08.2016

Associate of Science - Business Administration

City Colleges of Chicago

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