Selina Yazzie
Ganado,AZ
Summary
Detail-oriented Account Maintenance Specialist with a solid foundation in project management principles and a strong passion for community-driven initiatives.
Results-driven professional with focus on efficient account management and process optimization. Key player in improving operational workflows and maintaining high customer satisfaction. Known for strong collaborative skills and ability to adapt to changing demands, ensuring team success and goal achievement.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Account Maintenance Specialist
Navajo Nation Capital Project Management Department
Window Rock
01.2025 - Current
- I have been involved in projects that utilize heavy equipment and vehicles, funded by the Navajo Nation through Sihasin CIY-01-21 and CAP-35-18. This role requires communication with 110 chapters and the preparation of various reports, including annual forms, EASF, BASF, occasionally BRR, and budget forms. I will review the FMIS for budget amounts and ensure the correct codes are applied. Additionally, I will request two quotes from the chapters regarding their specific needs. If a micro-purchase is necessary, the request will proceed directly to the 6B processing stage. The bid submission process includes creating an Invitation to Bid (ITB), receiving a BID number, advertising the BID, scheduling the bid opening, and allowing the chapter to select a vendor that meets all requirements. Upon vendor selection, I will contact the vendor and process the payment through 6B. Knowledge of Navajo Nation, federal and state laws, regulations and guidelines governing aspects of tribal operations relative to project/program responsibilities. Knowledge of budget and reporting systems, program analysis and performance measures. Knowledge of project/program operational activities, mission and client service requirements. FMIS Certified. I have purchased $945,000.00 in Equipment's and Vehicles for 108 Navajo Nation Chapters. This also includes New Mexico Capital Outlay Funds. This is one of my most successful Projects I currently oversee.
- Ensured accuracy in financial records and documentation for compliance.
Customer Service/ Pharmacy Technician
Walgreens
Mesa
- Greeted all incoming customers. Processed customer transactions at the point of sale. Managed incoming phone inquiries, providing information or directing calls appropriately. Assisted with inventory management. Performed opening and closing procedures for the store. Facilitated photo pickup services. Processed coupons and managed Walgreens rewards for customers.
- Accurately process new and refill prescription orders within the pharmacy system. Efficiently retrieve, count, and dispense medications for prescriptions. Meticulously pack and label prescription medications. Professionally answer incoming calls and address customer inquiries that do not necessitate a pharmacist's intervention. Proactively assist customers in locating products within the over-the-counter aisles.
- Collaborated with pharmacists to ensure compliance with safety standards and regulations.
- Implemented workflow improvements, enhancing prescription processing speed and accuracy.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Med Technician
Brookdale Senior Living
Albuquerque
- Administer prescribed medications, ensuring accurate patient and prescription verification. Document all medication administrations, verifying correct dosages. Conduct regular client observations every 30 minutes. Provide assistance to clients identified as fall risks. Assist clients with bathing and personal hygiene, meticulously documenting all care provided.
- Conducted routine diagnostic tests to monitor patient health and ensure timely interventions.
- Collaborated with healthcare teams to develop personalized care plans for residents.
- Maintained accurate patient records using electronic health record (EHR) systems to support clinical decision-making.
- Coordinated inventory management for medical supplies, optimizing availability for patient care needs.
- Assisted in developing training materials that streamlined onboarding processes for incoming technicians.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
Caregiver
Home Care Assistance
Albuquerque
- Responsibilities include conducting in-home client visits to ensure safety and well-being. Duties encompass assisting with personal care (toileting, bathing, dressing), medication reminders, meal preparation, light housekeeping, providing companionship, fulfilling transportation requests, maintaining a safe and clean environment, and implementing fall prevention measures.
- Monitored client progress and reported changes in condition to appropriate team members promptly.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Completed regular check-ins and progress report for each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Certified Nursing Assistance
Good Samaritan Society Village
Aztec
- Responsibilities encompassed vital sign assessment, wound care management, patient transfers utilizing equipment such as Hoyer lifts and gait belts, and assistance with feeding, toileting, bathing, and dressing. Furthermore, duties included supporting reception personnel by answering telephone calls, documenting daily tasks, greeting families, maintaining a positive demeanor, ensuring a safe resident room environment, and confirming call lights were accessible.
- Supported needs of 90+ residents under long-term care.
- Provided emotional support to patients and families, fostering a compassionate atmosphere.
- Documented patient care accurately in electronic health records for continuity of care.
- Collaborated with interdisciplinary team members to develop individualized care plans.
- Participated in quality improvement initiatives to enhance patient outcomes and satisfaction.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Business Administration Assistant
Northern Navajo Medical Center
- Managed the reception area, including greeting visitors and responding to telephone and in-person information requests. Addressed all public relations inquiries. Greeted numerous visitors, vendors, and interview candidates. Confirmed and rescheduled appointments, and updated customer information in portfolios. Provided requested exchanges or refills to medical officers and performed errands for accounting and finance departments. Proficient in Microsoft Word, PowerPoint, faxing, copier machine operation, professional phone calls, and general computer skills. Skill in preparing and developing documents and reports, computer databases and spreadsheet files. Skill in oral and written communication. Skill in the collection, analysis and evaluation of information to arrive at sound conclusions and recommendations.
Education
Associate of Arts - General Studies
Mesa Community College
Mesa, AZ12-2024
LPN - LPN
PIMA Medical Institute
Albuquerque, NMApplied Science - Nursing
San Juan College
Farmington, NMProject Manager Certificate - Project Management
University of Arizona
Tucson, AZ05-2026
Skills
- Digital Records Management
- Professional Etiquette
- Project Advertisement/BIDS
- Project management
- Project planning and development
- Project scheduling
- Team collaboration
- Project tracking
- Strategic planning
- Budgeting
- Project estimation and bidding
- Budget control
- Coaching and mentoring
- Processes and procedures
- Data analysis
- Project closure
- Purchasing and procurement
Certification
- FMIS Certified
- 6B Requisitioner
- Microsoft Word-Intermediate Training
- Excel -Intermediate Training
- Sexual Harassment Training
- PowerPoint Training
- Procore Training Certificate
- Project Management Certified
Timeline
Account Maintenance Specialist
Navajo Nation Capital Project Management Department
01.2025 - Current
Business Administration Assistant
Northern Navajo Medical Center
Customer Service/ Pharmacy Technician
Walgreens
Med Technician
Brookdale Senior Living
Caregiver
Home Care Assistance
Certified Nursing Assistance
Good Samaritan Society Village
Associate of Arts - General Studies
Mesa Community College
LPN - LPN
PIMA Medical Institute
Applied Science - Nursing
San Juan College
Project Manager Certificate - Project Management
University of Arizona