Alejandra Martinez
Hanover Park,IL
Summary
Highly motivated professional with extensive experience in Customer Service, Data Entry, Operations and Claims. Proven to exceed expectations and produce results with integrity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
Work History
Account Maintenance Specialist
Paylocity
Schaumburg, IL
10.2024 - Current
- Update SUI rates, EINs, account numbers, and deposit frequencies.
- Facilitate new client onboarding, including scheduling prior to service tax collections for new customers.
- Manage tax codes including adding and inactivating tax codes.
- Verify client data and import demographic and pay history data into tax application for new customers
Claims Adjuster
Gallagher Bassett Services Inc.
06.2023 - 09.2024
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim
- Estimated damages to residential dwellings and commercial buildings, investigated how losses occur, reviewed insurance contracts, and used programs like Xactimate and Copart
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials
- Assisted with litigation management by coordinating with attorneys on legal issues associated with claims settlement
Packaging Technician
Thermo Fisher Scientific
02.2021 - 06.2023
- Checked documentation for accuracy and validity on updated systems
- Monitored due dates and deadlines and worked to submit all documents on time or early
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
Education
High School Diploma -
Lake Park High School
Roselle, ILSkills
- Account administration
- Time management
- Regulatory compliance
- Workflow management
- Conflict resolution
- Project management
Timeline
Account Maintenance Specialist
Paylocity
10.2024 - Current
Claims Adjuster
Gallagher Bassett Services Inc.
06.2023 - 09.2024
Packaging Technician
Thermo Fisher Scientific
02.2021 - 06.2023
High School Diploma -
Lake Park High School