Selina M. Gomez

Trained and developed Cast Members through fast paced Attractions & Guest Flow Operations, while focusing on location proficiencies to communicate and surpass business objectives.

• Built relationships with neighborhood leadership teams to develop creative staffing and operational approaches.
• Opened interdepartmental positions and leadership development strategies.
• Partnered with training and documentation teams to create training tools.
• Designed new positions and roles that focused on improving Guest experience in a constantly evolving operation while under budgetary restrictions.
• Standardized communication with high level management oss disciplines.
• Managed workload, labor, and budget to ensure workload fulfilment within various business units.
• Developed rapport with ever-changing cast to inspire future leaders.
• Processed and cataloged sensitive information and legal documentation; partnered with Legal to ensure operational compliance as recognized subject matter exp

• Worked in partnership with Walt Disney Imagineering and outside contractors to support ride/show integration operations
• Developed, implemented, and sustained Operating Guide and Training Guide.
• Provided operational insight for improved focus on change management.
• Reimagined queue layout and staffing strategies to adapt to operational changes including Fastpass implementation.
• Forecasted budget analysis and adapted workload strategies.
• Partnered with deployment system team to streamline location positioning and efficient operational flow.
• Assessed business performance and conducted focused initiative

• Inspired and created culture within New Hire Cast to the Walt Disney Company during their first days of park operations training
• Provided and taught on training tools, Cast Life and resources, and service models; to ensure focus and balance on the Five Keys: Safety, Courtesy, Inclusion, Show, and Efficiency in every interaction
• Responsible for changes and updates to attraction operating guides and knowledge assessments in collaboration with Park Operations Documentation Team
• Facilitated group sessions and provided one-on-one support during Trainer the Trainer and refresh training.
• Ability to adapt to trainee's visual, auditory, or kinesthetic learning style to promote inclusion setting for all.