Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Selina Mariam Hera

Katy,TX
Selina Mariam Hera

Summary

Dynamic leader with a proven track record of fostering outdoor skills and positive reinforcement, as demonstrated during my tenure with BSA. Expert in behavior management and role modeling, I excel in creating engaging environments and achieving significant outcomes. Skilled in activity organization, my approach boosts efficiency and client satisfaction, reflecting a results-driven mindset.

Overview

25
years of professional experience
1
Certification

Work History

BSA

Cub Scout Leader Volunteer
01.2022 - Current

Job overview

  • Established a structured meeting agenda that prioritized time management but allowed flexibility when needed.
  • Facilitated outdoor adventures such as hiking and camping trips, fostering appreciation for nature among scouts.
  • Upheld scouting values by modeling exemplary behavior and instilling those principles in scouts.
  • Managed administrative tasks efficiently, maintaining accurate records on attendance, participation, and achievements.
  • Assisted scouts in achieving merit badges through guidance on requirements and project completion support.

Roosevelt Alexander Elementary

Library Assistant Volunteer
08.2021 - Current

Job overview

  • Assisted patrons in locating resources, increasing overall satisfaction with library services.
  • Enhanced accessibility of library materials for all patrons through diligent maintenance of assistive technologies such as magnifiers or listening devices.
  • Enhanced patron experience by providing friendly and efficient customer service at the circulation desk.
  • Maintained a clean and inviting environment for patrons by performing daily housekeeping tasks in public areas.
  • Streamlined processes at the circulation desk by implementing best practices for checking materials in and out efficiently.
  • Supported library operations with accurate shelving and organization of books, periodicals, and multimedia materials.
  • Conducted circulation and shelving duties, maintaining orderly, organized displays.
  • Performed basic book reshelving and obtained items from book drop.
  • Shelved books by subject according to Dewey Decimal System.
  • Located books, magazines and other materials quickly according to patron requests.
  • Checked out and checked in materials to support patron circulation needs.

Self Employed Retail Shop

Owner
05.2001 - Current

Job overview

  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

Marshalls Retail Store

Sales Associate
06.2000 - 12.2001

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.

Dairy Queen Grill & Chill

Sales Supervisor
06.1999 - 05.2000

Job overview

  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Education

Houston Community College
Houston, TX

Associate from Computer Science

Robert E. Lee High School
Houston, TX

High School Graduate
01.2001

Skills

  • Activity Organization
  • Positive Reinforcement
  • Behavior Management
  • Role Modeling
  • Outdoor Skills

Certification

Bank Teller Associate

Languages

Urdu
Full Professional
Punjabi
Full Professional

Timeline

Cub Scout Leader Volunteer

BSA
01.2022 - Current

Library Assistant Volunteer

Roosevelt Alexander Elementary
08.2021 - Current

Owner

Self Employed Retail Shop
05.2001 - Current

Sales Associate

Marshalls Retail Store
06.2000 - 12.2001

Sales Supervisor

Dairy Queen Grill & Chill
06.1999 - 05.2000

Houston Community College

Associate from Computer Science

Robert E. Lee High School

High School Graduate

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Selina Mariam Hera