Seline Alfaro
Philadelphia,PA
Summary
Dynamic banking professional with a proven track record at JP Morgan Chase, excelling in team development and risk management. Adept at enhancing customer satisfaction and driving profitability through strategic leadership and strong interpersonal skills. Recognized for implementing effective internal controls and fostering a collaborative environment to achieve operational excellence.
Overview
11
11
years of professional experience
Work History
Assistant Branch Manager
JP Morgan Chase
Philadelphia, PA
05.2021 - Current
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Associate Banker
PNC Bank
Philadelphia, PA
05.2018 - 05.2021
- Reviewed documents such as loan applications, contracts, ensuring accuracy prior to approval or submission.
- Developed detailed knowledge of products offered by the bank including deposit accounts, investments, loans.
- Assisted customers with account opening and maintenance.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Collaborated with other departments within the organization to ensure efficient delivery of services.
Teller
Police and Fire Federal Credit Union
08.2014 - 05.2018
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Maintained confidentiality of all customer records and information according to company policies.
Education
Bachelor of Arts - Communications
Temple University
Philadelphia, PA06-2018
Skills
- Strong interpersonal skills
- Team development
- Audit preparation
- Leadership
- Self-Directed
- Microsoft office
- Expert in risk management
- Conflict resolution
Accomplishments
- Outstanding Performer Award 2024
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Branch Manager
JP Morgan Chase
05.2021 - Current
Associate Banker
PNC Bank
05.2018 - 05.2021
Teller
Police and Fire Federal Credit Union
08.2014 - 05.2018
Bachelor of Arts - Communications
Temple University
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