SELISA MORALES
Winchester,VA
Summary
Professional and knowledgeable Receptionist well versed in administrative support and customer service. Offering 12 years of experience of highly efficient and accurate problem-solving and communication skills. Committed to delivering excellence in all facets of customer service and administrative support. Offering excellent communication abilities, and accustomed to balancing high-volume inquiries with a proven track record. Organized and well-spoken with abilities to satisfy needs of customers to make their experience pleasant. Looking to increase my knowledge and skill set to become a more successful individual.
Overview
19
19
years of professional experience
Work History
Dental Assistant/Dental Insurance Coordinator
Shenandoah Smiles Pediatric Dentistry
Winchester, VA
01.2023 - Current
- Assisted pediatric dentists during patient examinations and procedures.
- Prepared treatment rooms and sterilized dental instruments for safe use.
- Educated parents and children on proper oral hygiene techniques and practices.
- Managed patient records and scheduled appointments using dental software systems
- Provided chair-side assistance during dental procedures
- Took digital X-rays of teeth using radiographic equipment.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Documented patient records with procedures performed and added notes taken to charts.
- Reviewed insurance policies to ensure compliance with existing regulations.
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
Front Desk Receptionist
MRI of Reston
Reston, Virginia
08.2022 - 01.2023
- Answer extremely high call volume multi line phone system assisting patients with scheduling needs and various other questions and concerns
- Check in and greet patients while reading and scanning appropriate documentation for appointments
- Completed faxes and emails using online platforms to ensure timely communication.
- Take various forms of payments regarding balances and copays
- Work closely with peers to ensure efficient office workflow
Secretary
Winchester Internal Medicine
04.2022 - 08.2022
- Handle daily scheduling task for multi doctor schedule including patient check out and scheduling new appointments
- Provide clerical support by copying, faxing and scanning different forms of documentation
- Maintain accurate online patient information
- Process different forms of payment for co-pays/fees
- Answer high volume incoming phone calls as well as checking voice messages and directing patients to proper department
Authorization Coordinator/ Receptionist
Winchester Imaging
Winchester, VA
09.2016 - 04.2022
- Documented all communication with high accuracy and input it into computer system
- Communicated with people from various cultures and backgrounds, using active listening and interpersonal talents to ensure consistency
- Prepared documents, such as contracts, and lawyer correspondences concerning medical records
- Operated telephone system independently to handle high volume of incoming calls
- Provided clerical support to by copying, faxing, filing documents, and answering telephone calls from clients, vendors and various other callers seeking information while also resolving inquires of varying degrees
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Assisted clinical manager and technologists with clerical and administrative needs
- Routed incoming messages, email, documents and phone calls to correct departments and personnel efficiently
- Collected payments from clients
- Kept records and maintained data by entering and updating information with high accuracy
- Winchester Imaging - Winchester, VA
Receptionist/Optometrist Tech Aide
Dr. Bruce Keenan, O.D., PC
Winchester, VA
01.2014 - 09.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Balanced availability, customer schedules with high accuracy when scheduling appointments
- Provided clerical support to company employees by copying, faxing and filing documents as well as answering telephone calls from various clients and vendors seeking information
- Managed a variety of office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels as well as placing client orders
- Collected payments from clients and updated account balances
- Assisted physician by pre-examining clients as well as operating various types of optometry testing equipment
- Dr. Bruce Keenan, O.D., PC - Winchester, VA
Retail Sales Associate
Kohl's
Winchester, VA
01.2008 - 01.2014
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Protected purchase items with proper bagging and wrapping to prevent damage
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Increased product appeal and customer experience by interacting directly with customers
- Stocked merchandise as well as clearly labeling items, arranging according to size or color, and preparing attractive displays
- Generated brand awareness and positive product impressions to increase sales
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Folded and arranged merchandise in attractive displays to drive sales
- Actively engaged customers to provide general assistance and information on store merchandise
- Greeted customers, helped locate merchandise and suggested suitable options
- Assisted customers with locating and choosing merchandise in any store department
- Kohl's - Winchester, VA
Education
High School Diploma -
Millbrook High School
Winchester, VASkills
- Patient record management
- Insurance verification
- Scheduling
- Administrative support
- MS Office proficiency
- Time management
- Attention to detail
- Multitasking strengths
- Verbal and written communication
- Patient communication
- Organizational skills
- Professional demeanor
References
- Idalia Contreras -Current Manager (540)628-8533
- Jessica Smith- Manager 2023-2026 (540)915-3756
- Linda Brenda Wansi, DDS- Pediatric Dentist (703)347-1508
- Dr. Bruce Keenan, O.D Optometrist (540)662-0522
Timeline
Dental Assistant/Dental Insurance Coordinator
Shenandoah Smiles Pediatric Dentistry
01.2023 - Current
Front Desk Receptionist
MRI of Reston
08.2022 - 01.2023
Secretary
Winchester Internal Medicine
04.2022 - 08.2022
Authorization Coordinator/ Receptionist
Winchester Imaging
09.2016 - 04.2022
Receptionist/Optometrist Tech Aide
Dr. Bruce Keenan, O.D., PC
01.2014 - 09.2016
Retail Sales Associate
Kohl's
01.2008 - 01.2014
High School Diploma -
Millbrook High School