Selita Hill
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Event Space Owner/ Operator
Selita's Petite Studio
08.2018 - Current
- Booking and scheduling clients, managing, finances, venue, marketing event, oversight, administrative task and maintenance
- Developed creative marketing materials that generated interest and boosted event attendance.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
Daycare Owner/Operator
Precious Little Bambino's Daycare
09.2016 - 10.2023
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
Insurance Claims Specialist
RK Tongue Co Inc
04.2012 - 06.2016
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies when necessary.
- Increased productivity by streamlining claim processing procedures and implementing time-saving technologies.
Intake Specialist
Baltimore City Community College
02.2006 - 03.2011
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.
- Improved interdepartmental communication through regular updates on client progress, fostering better case management across teams.
Executive Secretary
Baltimore City Community College
06.1999 - 02.2005
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Streamlined office operations for optimal efficiency by implementing effective filing systems and organizational tools.
- Supported timely decision-making with thorough research and accurate data analysis.
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
Education
High School Diploma -
Patterson High School
Baltimore, MD05.1991
Skills
- Data Entry
- Operations Oversight
- Troubleshooting
- Problem Resolution
- Organization and Time Management
- Friendly, Positive Attitude
Certification
- Licensed Child Care Provider
- First Aid and CPR Certified
Timeline
Event Space Owner/ Operator
Selita's Petite Studio
08.2018 - Current
Daycare Owner/Operator
Precious Little Bambino's Daycare
09.2016 - 10.2023
Insurance Claims Specialist
RK Tongue Co Inc
04.2012 - 06.2016
Intake Specialist
Baltimore City Community College
02.2006 - 03.2011
Executive Secretary
Baltimore City Community College
06.1999 - 02.2005
High School Diploma -
Patterson High School
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