Selitha DOGGETT
Lawton,OK
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Cosmetologist
Supercuts
Lawton, OK
11.2017 - 07.2019
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
Key Holder
Dollar General
DeRidder, LA
10.2014 - 01.2015
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Customer Care Representative
Walmart
Hattiesburg, MS
10.2010 - 01.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
92A Automated Logistical Specialist
Army
Fort Hood, TX
03.2005 - 09.2010
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing .
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Conducted inventory audits accuracy following company procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Department of Labor
Government
Killeen , TX
03.2008 - 06.2009
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Reviewed order data to verify transactions and shipping dates.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Warehouse Clerk
L-3 Communication
Fort Hood, TX
09.2007 - 06.2009
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Checked packages and merchandise for damage and notified vendors.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using SAMS update system.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Education
McClennan
Waco, TXHigh School Diploma -
Central Isd
Pollok, TX05.2004
Skills
- Memorization Technique
- Inventory Management
- Supply Ordering
- Forklift Operation
- Basic Mathematics
- Material Loading and Unloading
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- POS Systems and Ordering Platforms
- Microsoft Office
- Printers and Peripherals Installation
- Valid Driver's License
- Network Operating Systems
Timeline
Cosmetologist
Supercuts
11.2017 - 07.2019
Key Holder
Dollar General
10.2014 - 01.2015
Customer Care Representative
Walmart
10.2010 - 01.2012
Department of Labor
Government
03.2008 - 06.2009
Warehouse Clerk
L-3 Communication
09.2007 - 06.2009
92A Automated Logistical Specialist
Army
03.2005 - 09.2010
McClennan
High School Diploma -
Central Isd