Valerie Gonzalez
La Crescenta,CA
Summary
Highly motivated with 3 years of experience in the hospitality industry. Exceptional communication skills allow me to effectively communicate with guests, ensuring their needs and expectations are met. Team player with a positive attitude, dedicated to providing legendary service and creating a welcoming atmosphere for guests.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Manuela DTLA
Los Angeles, CA
09.2024 - Current
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Took beverage orders and served drinks during peak meal times.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Directed customers to bar area in high-traffic times to increase drink sales.
LEAD HOSTESS
BaarBaar LA
08.2023 - 09.2024
- Efficient in restaurants POS system and reservation app
- Managing record of supplies
- Sending and receiving emails
- Answering calls and taking messages
- Hosted on special occasions
- Worked high volume shifts and time managed each reservation.
HOSTESS/ SERVER ASSISTANT
Marlou DTLA
09.2022 - 07.2023
- Greeted customers warmly upon arrival and provided a friendly/warm presence throughout the dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest
- Recommended menu items based on customers preferences.
Education
High School Diploma -
MIGUEL CONTRERAS School Of Social Justice
Los Angeles, CA06.2023
Student - Medical Assistant
American Career College
CASkills
- Exceptional communication
- Quick learner
- Memorization technique
- Bilingual/Interpreter
- Motivated attitude
- Excel, Microsoft Word
- Creative
- POS terminal
- Guest Relations
- Comfortable with OpenTable, Yelp, Resy, and SevenRooms
Timeline
Restaurant Hostess
Manuela DTLA
09.2024 - Current
LEAD HOSTESS
BaarBaar LA
08.2023 - 09.2024
HOSTESS/ SERVER ASSISTANT
Marlou DTLA
09.2022 - 07.2023
High School Diploma -
MIGUEL CONTRERAS School Of Social Justice
Student - Medical Assistant
American Career College
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