Selma Hadzimujagic
Tustin,CA
Overview
5
5
years of professional experience
Work History
Technical Account Manager, API Integrations
WM Technology, INC.
Irvine, CA
05.2022 - 06.2023
- Exclusive point of contact for External Partners and high-touch clients around roadmap development including data-intensive solutions, distribution systems, pricing strategy, and managing API health resulting in a 92% cross-product adoption
- Successfully owned and delivered 25+ External Partner integrations in addition to managing 110 total partners within the API developer ecosystem
- Provided Point-of-Sale subject matter expertise and relational leadership to other product teams from inception to discovery and to launch including: Payments, Cloud computing services/architecture, Client self-services
Program Manager
WM Technology, INC.
Irvine, CA
07.2021 - 05.2022
- Owned and managed API Governance strategy and execution across client-facing, strategy, and internal development teams
- Generated 8+ client onboarding SOPs, 15+ internal and external knowledge-based articles, and implemented Engineering SLAs
- Co-architect of the first official company-wide Jira Ticketing System: a mechanism for internal employees to provide bug reports from clients, offer product suggestions, feature requests, etc.
- Led discussions with the Legal department to devise strategic approaches and navigate the intricacies of licensing prerequisites and procedures associated with Partnership agreements
Client Success Manager
WM Technology, INC.
Irvine, CA
06.2019 - 07.2021
- Facilitated the acquisition of new clients by implementing cross-product adoption strategies and expansion initiatives to fuel the growth of their portfolios
- Sought out by the company's top five high-touch clients for an exclusive collaboration that led to a 34% increase in product adoption
- Chosen to partake in a select internal Revenue assessment initiative aimed at re-evaluating platform excellence, resulting in the identification of an 88% surge in adoption rates in which the program's triumph ultimately catalyzed team reorganization and significantly contributed to the company's first formulation of pertinent KPIs and OKRs
Tesla Advisor
Tesla, Inc.
Mission Viejo, CA
09.2018 - 06.2019
- Proactively contribute to the attainment of monthly sales and delivery objectives by consistently surpassing individual sales and KPI benchmarks
- Devised reports and systems to cultivate a personal pipeline while aiding in the surpassing of showroom metrics by 36%
Business Development
LaserAway
Lake Forest, CA
04.2018 - 09.2018
- Orchestrated strategic initiatives to acquire clients for LaserAway's esteemed aesthetic services, employing adept email and phone outreach to engage with potential patrons
- Holder of HIPAA and HITECH certifications, ensuring a thorough understanding of essential regulations governing protected healthcare information access and storage
- Proficient in navigating and leveraging third-party financing options such as CareCredit and other similar providers.
Education
Bachelor of Science - Political Science
Arizona State University
Tempe, AZSkills
- Proficient in Client-Relationship Management
- Facilitating alignment between client requirements and technical resolutions
- Strategic problem-solving skills
- Proficient in the analysis of customer data
- Extensive expertise in G-Suite, Excel, Salesforce, Jira, Talkdesk, Confluence, Adobe, DocuSign, Slack, Microsoft Teams, and Elixir
Accomplishments
- Awarded an internal six-month Engineering mentorship with a Senior Engineer by Senior WM Technology Management
- The Jira Ticketing System facilitated a 92% surge in API adoption, a 46% enhancement in internal team productivity, a 27% uptick in Engineering hiring, and a 37% boost in marketing campaigns
- No. 1 in Tesla's Southern California District outbound activity [Q1 2019]
- Single-handedly reached out, scheduled, and delivered insightful LaserAway consultations that seamlessly blended education and relationship-building, leading to a notable 23% increase in sales within a single quarter
Languages
Bosnian
Professional
Croatian
Professional
References
References available upon request.
Timeline
Technical Account Manager, API Integrations
WM Technology, INC.
05.2022 - 06.2023
Program Manager
WM Technology, INC.
07.2021 - 05.2022
Client Success Manager
WM Technology, INC.
06.2019 - 07.2021
Tesla Advisor
Tesla, Inc.
09.2018 - 06.2019
Business Development
LaserAway
04.2018 - 09.2018
Bachelor of Science - Political Science
Arizona State University