Selma Imkhaoun
Reading,PA
Summary
Dynamic and adaptable professional with proven expertise in customer service and technical skills, demonstrated through impactful roles at well known franchises and in private babysitting. Excelled in building strong relationships, enhancing customer satisfaction, and mentoring new staff. Achieved significant referrals and positive feedback by leveraging leadership and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Babysitting
Single Mother
Reading, PA
09.2024 - Current
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Developed strong rapport with families, leading to numerous referrals for additional babysitting opportunities.
- Kept detailed records of each babysitting session including hours worked, activities completed, and any pertinent notes for parents.
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
Cashier
Giant
Reading, PA
01.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Panera
Reading, PA
01.2022 - 06.2023
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
Exeter Township Senior High School
High School Diploma -
Exeter Township School District
Reading, PA06-2024
Skills
-Technical Skills
-Leadership
-Communication
-Time management
-Customer service
-Attention to detail
-Adaptability
-Problem-Solving
Timeline
Babysitting
Single Mother
09.2024 - Current
Cashier
Giant
01.2023 - 07.2024
Cashier
Panera
01.2022 - 06.2023
Exeter Township Senior High School
High School Diploma -
Exeter Township School District
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