Selma Korkmaz
Rochester,NY
Summary
Experienced professional adept in education and customer service, with strong multitasking, problem-solving, and communication skills. Skilled in delivering engaging lessons and providing exceptional customer service. Thrives in high-pressure environments, committed to positive interactions. Possesses a strong work ethic and dedication to continuous improvement. Experienced supervisor ensuring on-time job completion, with expertise in task assignment, employee training, conflict resolution, and leadership.
Overview
13
13
years of professional experience
Work History
Supervisor
Rochester Institute Of Technology, RIT
New York, NY
12.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Cashier
Rochester Institute Of Technology, RIT
08.2022 - 12.2023
- Helped customers complete purchases, locate items, and join reward programs
- Operated register to record transactions accurately and efficiently
- Worked closely with shift manager to solve problems and handle customer concerns.
FRONT DESK AGENT
RIT Inn & Conference Center
- Manage online, phone, and in-person room reservations
- Welcome guests, check them in, distribute room keys, and explain the hotel's amenities
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs.
HISTORY TEACHER
Ahmet Erkul High School
08.2011 - 06.2017
- Taught history to 9th and 11th-grade students at a low, created school, and created two sets of rigorous objective-driven lesson plans daily, tracked and analyzed student data, and developed assessments.
Education
Master's Degree - Hospitality Management in Business
ROCHESTER INSTITUTE OF TECHNOLOGY
ROCHESTER, NY03.2023
Certifications - Foundational Leadership and Business Skills for Aspiring Leaders
ROCHESTER INSTITUTE OF TECHNOLOGY
ROCHESTER, NY03.2023
Bachelor's Degree - History
ATATURK UNIVERSITY
ERZURUM, TURKEYSkills
- Strong customer service
- Time Management
- Proficient in using point-of-sale system, financial transaction
- Hospitality services
- Administrative Skills
- Microsoft Office
Timeline
Supervisor
Rochester Institute Of Technology, RIT
12.2023 - Current
Cashier
Rochester Institute Of Technology, RIT
08.2022 - 12.2023
HISTORY TEACHER
Ahmet Erkul High School
08.2011 - 06.2017
FRONT DESK AGENT
RIT Inn & Conference Center
Master's Degree - Hospitality Management in Business
ROCHESTER INSTITUTE OF TECHNOLOGY
Certifications - Foundational Leadership and Business Skills for Aspiring Leaders
ROCHESTER INSTITUTE OF TECHNOLOGY
Bachelor's Degree - History
ATATURK UNIVERSITY