Selma Ramic
Imperial,MO
Summary
Medical Assistant with over a decade of experience enhancing patient care and clinic operations in fast-paced environments. Expertise in accurate EHR documentation, patient intake, and diagnostic testing, ensuring compliance and exceptional service. Strong attention to detail and communication skills contribute to a reliable, team-oriented atmosphere.
Overview
15
15
years of professional experience
Work History
Medical Assistant II
Mercy
11.2022 - Current
- Assisted physicians and nurses in fast-paced medical setting by managing multiple tasks with urgency and attention to detail.
- Record medical histories, vitals, symptoms, and clinical information in EHR with accuracy.
- Facilitated patient-centered check-in, registration, and clinical intake processes to enhance patient experience.
- Ensured timely processing of insurance pre-authorizations and referrals.
- Coordinated prescription refills and communicated effectively with pharmacies to ensure timely medication access.
- Facilitated collection of co-payments and contributed to daily financial reconciliation.
- Maintain HIPAA compliance and contribute to a positive, team-oriented clinic environment.
Ophthalmic Technician / Scribe
Complete Eye Care
10.2018 - 11.2022
- Performed diagnostic testing including lensometry, autorefractor/keratometer, OCT, retinal imaging, and visual fields.
- Documented patient histories and exam findings in EHR with fast, precise charting (50+ WPM).
- Assisted physicians during exams and minor procedures, ensuring patient comfort and smooth workflow.
- Verified insurance coverage and obtained authorizations for medications and procedures, facilitating timely patient care.
- Educated patients on procedures and provided support to enhance their experience.
- Applied ICD-10 and CPT codes and supported billing workflows.
- Maintained equipment cleanliness and safety standards, ensuring compliance with health regulations.
Office Manager
Clarkson Eyecare
01.2016 - 10.2018
- Led daily operations for a busy ophthalmic clinic, ensuring smooth patient flow and efficient scheduling.
- Oversaw front-desk workflow, appointment coordination, and insurance authorization processes.
- Collaborated with physicians and staff to address patient concerns, enhancing overall patient experience.
- Strengthened clinic performance through improved communication and workflow consistency, leading to higher patient satisfaction.
- Trained new staff on EHR systems, diagnostic equipment, customer service standards, and clinic protocols.
- Managed inventory and supply ordering to ensure clinical readiness and support operational needs.
Optician
Clarkson Eyecare
01.2015 - 01.2016
- Verified insurance benefits and provided patients with tailored, cost-effective eyewear solutions.
- Guided patients in selecting eyewear and contact lenses, enhancing their understanding of product options.
- Delivered patient-focused service while managing front-desk operations and appointment scheduling.
- Maintained organized merchandise displays and ensured timely order fulfillment.
Patient Care Coordinator
Clarkson Eyecare
01.2014 - 01.2015
- Secured insurance authorizations for eye examinations and diagnostic tests, facilitating timely patient care.
- Coordinated patient appointments, enhancing clinic flow and patient experience.
- Conducted basic diagnostic tests and streamlined patient intake process.
- Provided warm, professional front-office support and maintained HIPAA compliance.
Department Supervisor
JCPenney
01.2012 - 01.2014
- Oversaw department productivity and workflow efficiency, maintaining merchandising standards to optimize customer experience.
- Supervised team of associates, coaching and providing performance feedback to enhance skills and job readiness.
- Managed POS operations and processed payments, ensuring accurate end-of-day reconciliation to maintain financial integrity.
- Resolved customer concerns with patience and professionalism, strengthening customer loyalty.
- Developed strong communication, leadership, and multitasking skills that transferred seamlessly into healthcare roles.
Education
High School Diploma -
Affton High School
St.Louis, MO01-2011
Skills
- EHR Documentation & Chart Accuracy
- Insurance Verification & Authorizations
- Medical Coding (ICD-10, CPT)
- Patient Intake & Clinical Support
- Vitals Collection & Symptom Assessment
- Diagnostic Testing (Ophthalmic & General)
- Appointment Scheduling & Patient Registration
- Workflow Coordination in Fast-Paced Clinics
- HIPAA Compliance & Confidentiality
- Team Collaboration & Professional Communication
- Patient education
Timeline
Medical Assistant II
Mercy
11.2022 - Current
Ophthalmic Technician / Scribe
Complete Eye Care
10.2018 - 11.2022
Office Manager
Clarkson Eyecare
01.2016 - 10.2018
Optician
Clarkson Eyecare
01.2015 - 01.2016
Patient Care Coordinator
Clarkson Eyecare
01.2014 - 01.2015
Department Supervisor
JCPenney
01.2012 - 01.2014
High School Diploma -
Affton High School