Selvapriya Krishnamurthy

• Own delivery of chatbots for TBMNC and TMMK business units
• Mentor junior team members towards delivery quality services, and addressing conerns
• Acting scrum master for 2 projects – Battery Brain and Gear Pal – spearheading all scrum ceremonies
• Creating organization level project delivery/plan templates
• Remove impediments for team ensuring zero blockers in delivery
• Perform end to end testing of the products
• Guide/Support product owner with writing acceptance criteria for user stories, prioritizing tasks for the subsequent releases
• Streamlining delivery process for internal organization
• Create end to end architecture documents, and work with enterprise architecture team for approvals
• Work with cross functional stakeholders – Product, Engineering, Security, Legal, enterprise AI, support services teams to ensure end to end product delivery

• Managed and supervised administrative and daily program operations, complying with privacy policies and regulations resulting in organization level privacy compliance as per state laws
• Established strong relationships with key stakeholders, managed cross-functional teams , ensuring their support for program initiatives leading to successful delivery and enterprise wide compliance implementation.
• Spearheaded end-to-end Vendor Governance process by collaborating with Legal, Business Owners, Technology teams, and external vendors, resulting in handling and closing over 50 vendor requests per month
• Conducted Privacy Impact Assessments for 350 processing activities at JCPenney
• Developed data maps for systems organization-wide, leading to ensuring application-level privacy compliance for over 300+ applications
• Worked with filerskeepers team to publish a data retention plan for JCPenney and led the process at organization level, ensuring data retention compliance across all portfolios with 150+ record types
• Facilitated Privacy training for over 50,000 associates, achieving a 100% completion rate
• Managed Privacy Rights Automation by working closely with developers, Privacy office team, and data subjects resulting in timely completion of data subject requests
• Optimized Reporting Process saving 60 SDE hrs per month

[Technology Stack/Tools : OneTrust, PowerBI, SQL, Kubernetes cluster, MS Office, Azure services [storage, compute, monitoring]

• Leveraged data to strategize on product roadmaps, and project planning leading to achieving timely delivery on 100% of my programs and business goals.
• Contributed to PRFAQs for product ideation on Affirm, Mobile SSO
• Led globally dispersed cross-functional project teams to successfully deliver complex initiatives within budgetary constraints and committed timelines, resulting in external customers, merchants and internal stakeholder satisfaction.
• Led program kick-off meetings, outlined engineering and business tenets, delivered expected outcomes by collaborating with internal and external stakeholders teams - Business, Product, Go-To-Market, Marketing, UX Designers, QA, Engineering team, Customer Support, Finance, Risk and Compliance, Privacy, Security, BI team, external vendors.
• Successfully managed multiple simultaneous projects while adhering to strict deadlines leading to organization level goals getting accomplished.
• Performed timely risk assessments on projects, resulting in mitigating risks by the program launch timelines.
• Worked with internal security teams for design and code reviews to obtain security approvals
• Worked with Solutions architect teams to update the Amazon Pay integration guide to keep the references up to date for merchants and solution providers
• Worked with Product and translations teams to update the help pages so customer support team has the latest knowledgebase of Amazon Pay functionalities
• Identified program obstacles and communicated possible impacts to team, help remove impediments resulting in deliverables getting deployed as committed with no launch blockers.
• Worked with Business Intelligence team to generate Quicksight dashboards and made data-driven decisions to propose product strategies
• Optimized resource allocation, effectively balancing priorities and managing competing demands, resulting in projects getting delivered within stipulated budget assignments.
• Enhanced project visibility with regular status updates, leading to increased stakeholder engagement and visibility. Owned WBR, MBR and QBR reporting to S-team.
• Owned security issues - worked with BI, Engineering and Risk teams, providing insights using data to prove that there was no customer impact
• Owned IMR (Infrastructure Market Rate) for the Amazon Pay organization in collaboration with engineering SPOCs from Seattle, Cupertino and India teams
• Collaborated with product and engineering teams to deliver Operational Plans (OP1 and OP2)
• Interviewed 15 candidates and implemented mentoring program to promote positive feedback and engagement - contributing to the Hire and Develop the Best leadership principle
• Alongside TPM role, played multiple roles to cover for product manager, software development manager leading a team of 5 SDEs, mentoring and leading them towards success
• Promoted tech up-skilling within team by encouraging team members to take AWS certifications, and heading team engagement activities

[Technology Stack/tools : Java, Ruby on rails, Javascript, SQL, AWS Services [Firehose, Glue, Kinesis Redshift, Quicksight, DynamoDB, S3, Lambda, Cloudwatch..], Microservices, Spring framework, API Hubble, Asana, draw.io, Visio, Confluence, Sharepoint, MS Office]

• Owned security/access management portfolio (Toyota Business Gateway) and delivered continuous improvement initiatives leading to effort savings of up to 30% per SDE month for Business Support Systems, and reducing redundant tasks
• Led Production support team of 12 members - onsite/offshore co-ordination, impact analysis, ticket prioritization, assignment, automation efforts
• Streamlined requirements intake process leading to 40% reduction in QA bugs, improving productivity of developers
• Facilitated Agile framework – agile coaching, sprint planning, backlog refinement/grooming, creating epics, user stories, writing acceptance criteria, documenting definition of done and ready, conducting daily stand ups with onsite and offshore teams, sprint reviews, reporting and sprint retrospectives.
• Assisted Product Owner in refining user stories for better clarity and understanding among the development team members, leading to scrum acceptance from business teams
• Led architecture and design review sessions, between engineering teams and solutions architect teams, providing design suggestions leading to reduced tech debts
• Implemented metrics tracking system to monitor project progress through excel reports and burndown charts in JIRA, and identify areas for improvement continuously, leading to improved velocity sprint on sprint
• Resolved conflicts among team members through open dialogue and constructive feedback sessions, fostering a positive working atmosphere conducive to high productivity levels.
• Perform testing on deliverables provided by engineering teams, and share test results
• Remove technical and operational blockers for the teams for seamless delivery of sprints
• Led sprint reviews to showcase completed work, gather feedback from stakeholders, and prioritize future work items effectively.
• Handled scope creep from stakeholders by educating them on the Agile execution process, prioritizing requirements.
• Contributed to pre-sales activities for SET and GST proposal and helped win business deals for the organization
• Led team engagement activities at organization level leading to team motivation and a healthy work environment.

[Technology Stack/Tools : AWS Cloud Services (IAM, S3, RDS, SNS etc), MySQL Workbench, Jaspersoft Studio, Kafka (Message transmission to cloud from on prem), Serverless lambda, Angular JS, React JS, node Js, JIRA, bitbucket, confluence, Jenkins, PDFBox, Rational Clear Case, Rational Clear Quest, Ant, Log4j, JUnit scripts, SQL Squirrel Client, Redwood Scheduler, MS Visio]

• Partnered and delivered legacy system changes for PI/SL to deliver a highly complex RMS program. Met project deadlines without sacrificing build quality or resource overloading.
• Managed a team of 10 developers located globally, with varying programming skillsets
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
• Ramped up on mainframe basics to work closely with the engineers and understand the systems better to stay on top of the project
• SME and SPOC to supply chain systems on client side
• Cross trained teams on various modules in supply chain reducing dependencies at work
• Mentored team members on the project delivery best practices, and fostered a culture of quality deliverables
• Provided detailed project status updates to stakeholders and executive management.
• Developed comprehensive project plans with clear timelines, milestones, resource and budget requirements, ensuring timely delivery of high-quality results.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.

[Technology Stack/tools : MS Project, MS Word, MS Visio, MS Powerpoint, Host Explorer, Terradata, TOAD for DB2 and Oracle, Eclipse Neon, JDK 1.8, Tomcat 9, TomEE Plus, SVN, Putty, FileZilla, PowerBuilder]