Vamsi Nukala

Swoop is a next gen platform, acquired as a startup, for providing roadside assistance to Insurance and OEM clients matching service providers to customer requests.

• Increased promoter scores (NPS) by 8-12% per client and reduced agent intervention by 15% (Effort per Job).
• Client api integrations with iOS, Android and Alexa devices
• Successfully delivered a number of clients with GraphQL API integrations to their mobile apps
• From kickoff, lead to advise on CX design, Security and Backend architectures, drive schedules, guide through implementation
• Independently research and resolve unique client blockers using data analytics to make informed decisions
• Help test integrations and get UAT readiness
• Communicate project objectives, timelines, deliverables, and progress to stakeholders
• Provide technical guidance and support to client development teams
• Profile Search and Claim Creation API integrations to locate policy details and create claims into client systems for further processing

• Lead teams in translating requirements for AWS Serverless cloud-based machine learning centric logistics platform for web and mobile applications with cross functional teams for the Roadside Assistance and Mobile Telematics Platform
• Provide architectural solutions to the team with architecture and design artifacts like sequence diagrams, flow charts, interface contracts and more, from concepts to POCs to delivery
• Delivered on time multiple projects (7) with microservices and backend APIs for native IOS/Android and ReactJS based web apps and CI/CD/QA Automation
• Managed 23 reports working in various Engineering development efforts
• Manage overall software development lifecycle in Agile/Scrum, release/cutover, user adoption, documentation, training, and reporting requirements
• Standardize processes with Jira and Slack

• As a hands-on Software Development Manager, responsibilities involve providing technical guidance and leadership to an agile/scrum team managing SaaS applications
• Digital transformation - Managed and delivered several projects to support company’s vision from disparate technologies
• Rebuilt team with 11 direct reports for helping new initiatives
• Provide architectural/technical guidance, solutioning, staffing and delivery
• Increased Productivity and reduced cycle times for several business processes with touchless systems
• Converted from Waterfall to Agile/Scrum practice with cross functional involvement
• Hands-on participate in development and troubleshooting with team ensuring timely delivery

Custom Software Development firm with fixed bid model on projects, writing proposals and functional specs, develop the solutions and deliver onsite with an offshore team.

• Delivered projects using native iOS/Android, web applications, and IOT devices from POCs to production
• Led technical initiatives for design and development of subsystems on artifacts such as database design, process workflows, APIs, Sequence diagrams, and, mock screens
• Managed stakeholders with a workforce of 25 direct and indirect reports, scoped proposals with business requirements, time, and effort
• Recruited and developed employees through mentorship, effective performance evaluations, and the creation of performance and development goals
• Initiated multiple micro services in AWS with SQS, DynamoDB and SNS
• Successfully worked with stakeholders/users in a workshop environment and deep dives for understanding business problems and providing solutions collaboratively.

• Designed and developed a Spring/Hibernate/Struts publishing engine with a team of 3 engineers
• Helped secure projects from EBook publishers and financial services companies.

• J2EE based Content Management System – Enhanced multiple content editors, transformers and custom content elements.

• Java/C++ based profiling tool for identification of runtime performance, memory and code coverage
• Developed connectors to several application servers, IDEs, agents for collecting/transmitting data to servers.

• C/Unix based office productivity suite like MS Office.