Selvin Arzu
Miami,FL
Summary
As a floor leader at lush cosmetics, I oversee daily operations on the sale floor, guide and support my team, ensure excellent customer service, and contribute to the overall success of the store. My role involve staff supervision, product knowledge training, and maintaining a positive shopping environment.
Overview
5
5
years of professional experience
Work History
Sales Associate/Floor Leader
Lush Cosmetics
08.2021 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Delegated tasks to employees to enhance productivity and workflow.
- Assisted supervisor with feedback for employee performance evaluations.
- Solved customer challenges by offering relevant products and services.
Package Handler
FedEx
03.2021 - 08.2022
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Sales Associate
Forever 21
06.2018 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Arts - Architectural Drafting Technology
Miami Dade College
Miami, FL04.2024
High School Diploma -
Alonzo And Tracy Mourning High School
Miami, FL06.2019
Skills
- Creativity
- team player
- adaptability
- Decision Making
- Time Management
- Leadership
- Attention to Detail
- Cultural Awareness
- Dedication to brand values
- curiosity
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Associate/Floor Leader
Lush Cosmetics
08.2021 - Current
Package Handler
FedEx
03.2021 - 08.2022
Sales Associate
Forever 21
06.2018 - 03.2021
Associate of Arts - Architectural Drafting Technology
Miami Dade College
High School Diploma -
Alonzo And Tracy Mourning High School
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